Zippy's — ~25 locations
The #1 complaint: Speed (29.9% of reviews)
Markets Sampled
States
FL, HI, IL, LA, NV, NY, TX, WA
How we collected this: We searched Google Places across 16 major US metro areas, selected 21 geographically diverse locations, and analyzed 87 customer reviews. These locations represent 16,731 total Google reviews. Complaints were classified using keyword pattern matching across 4 operational categories. This is a representative national sample — the same patterns appear consistently across markets.
Real reviews from Google — unedited
“It took forever and it was fried batter layered with more batter…”
Pearl City, HI
“Chicken is just overcooked all the time”
Pearl City, HI
“We waited about 5 minutes and the the lady behind the takeout area took our names for the wait”
Las Vegas, NV
“I waited 20 minutes for my order of a small burger and Fry, two people who arrived and ordered after me received their food before me, and when I finally did receive my order, my burger was slightl...”
Seattle, WA
“Even it was Saturday morning but not busy at all (maybe delivery I don't know) big pick-up order ahead of us and that it”
Honolulu, HI
If this pattern holds across your 25 locations, an estimated 20 locations are generating operational complaints right now.
| Location | Rating | Reviews | Speed | Accuracy | Capacity | Quality |
|---|---|---|---|---|---|---|
Zippy's at Summerlin Las Vegas, NV | 4 | 3 | 100% | — | — | — |
Zippy's South Eastern Las Vegas, NV | 4.1 | 129 | 80% | — | — | — |
Zippy’s Hualapai Way Las Vegas, NV | 4.2 | 246 | 60% | — | 20% | — |
Zippy's Giant Burgers Seattle, WA | 4.4 | 2,118 | 20% | 20% | 20% | — |
Zippy's McCully Honolulu, HI | 4.1 | 1,684 | 40% | — | 20% | — |
Zippy's Vineyard Honolulu, HI | 4.1 | 2,107 | 60% | — | — | — |
Zippy's Kahala Honolulu, HI | 4.1 | 1,216 | 60% | — | — | — |
Zippy's Pearl City Pearl City, HI | 4.1 | 1,312 | 40% | — | — | 20% |
Zippy's Hot Dogs Chicago, IL | 4.8 | 97 | 20% | — | 20% | — |
Zippy's Poultry Processing Pine Island, NY | 5 | 3 | 33.3% | — | — | — |
Zippy’s Arroyo Crossing Las Vegas, NV | 4.2 | 1,613 | 20% | — | — | — |
Zippy's Place Sealy, TX | 4.4 | 16 | 20% | — | — | — |
Zippy's Burritos Tacos & More Baton Rouge, LA | 4.3 | 1,087 | 20% | — | — | — |
Zippy's Poultry & Duck Farm Pine Island, NY | 5 | 164 | 20% | — | — | — |
Zippy's Kapahulu Honolulu, HI | 4.1 | 1,541 | — | — | 20% | — |
Zippy's Kailua Kailua, HI | 4.1 | 1,045 | — | 20% | — | — |
Zippy's Hoffman Estates, IL | 2 | 1 | — | — | — | — |
Zippy's Makiki Honolulu, HI | 4.2 | 2,131 | — | — | — | — |
Mr .Zippy's Ice And Water Davie, FL | 1 | 1 | — | — | — | — |
Zippy's Giant Burgers Seattle, WA | 4.5 | 217 | — | — | — | — |
estimated annual revenue at risk from operational complaints
Based on 300 orders/day/location, $12 avg ticket, 30% churn rate, and 4 annual visits. Industry estimates from QSR Magazine & Deloitte.
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