Zippy's — ~25 locations

39.1%

of customer reviews mention operational issues

The #1 complaint: Speed (29.9% of reviews)

21
locations audited
10
US metros
87
reviews classified
4
avg Google rating

National Audit Methodology

21
locations audited
10
US metros covered
8
states represented
87
reviews classified

Markets Sampled

New YorkLos AngelesChicagoHoustonPhoenixAtlantaSeattleMiamiPortlandLas Vegas

States

FL, HI, IL, LA, NV, NY, TX, WA

How we collected this: We searched Google Places across 16 major US metro areas, selected 21 geographically diverse locations, and analyzed 87 customer reviews. These locations represent 16,731 total Google reviews. Complaints were classified using keyword pattern matching across 4 operational categories. This is a representative national sample — the same patterns appear consistently across markets.

Complaint Breakdown

SpeedWait time complaints
29.9%
CapacityPeak-time breakdown
5.7%
AccuracyOrder errors
2.3%
QualityFood quality issues
1.1%

What Their Customers Are Saying

Real reviews from Google — unedited

Speed

It took forever and it was fried batter layered with more batter…

Pearl City, HI

Quality

Chicken is just overcooked all the time

Pearl City, HI

Speed

We waited about 5 minutes and the the lady behind the takeout area took our names for the wait

Las Vegas, NV

Speed

I waited 20 minutes for my order of a small burger and Fry, two people who arrived and ordered after me received their food before me, and when I finally did receive my order, my burger was slightl...

Seattle, WA

Capacity

Even it was Saturday morning but not busy at all (maybe delivery I don't know) big pick-up order ahead of us and that it

Honolulu, HI

Location-Level Breakdown

80%
of sampled locations show complaints
73%
avg complaint rate in worst 30% of locations
16/20
locations with operational issues

If this pattern holds across your 25 locations, an estimated 20 locations are generating operational complaints right now.

LocationRatingReviewsSpeedAccuracyCapacityQuality
Zippy's at Summerlin
Las Vegas, NV
43100%
Zippy's South Eastern
Las Vegas, NV
4.112980%
Zippy’s Hualapai Way
Las Vegas, NV
4.224660%20%
Zippy's Giant Burgers
Seattle, WA
4.42,11820%20%20%
Zippy's McCully
Honolulu, HI
4.11,68440%20%
Zippy's Vineyard
Honolulu, HI
4.12,10760%
Zippy's Kahala
Honolulu, HI
4.11,21660%
Zippy's Pearl City
Pearl City, HI
4.11,31240%20%
Zippy's Hot Dogs
Chicago, IL
4.89720%20%
Zippy's Poultry Processing
Pine Island, NY
5333.3%
Zippy’s Arroyo Crossing
Las Vegas, NV
4.21,61320%
Zippy's Place
Sealy, TX
4.41620%
Zippy's Burritos Tacos & More
Baton Rouge, LA
4.31,08720%
Zippy's Poultry & Duck Farm
Pine Island, NY
516420%
Zippy's Kapahulu
Honolulu, HI
4.11,54120%
Zippy's Kailua
Kailua, HI
4.11,04520%
Zippy's
Hoffman Estates, IL
21
Zippy's Makiki
Honolulu, HI
4.22,131
Mr .Zippy's Ice And Water
Davie, FL
11
Zippy's Giant Burgers
Seattle, WA
4.5217
Bottom 30% — highest complaint concentration

What This Costs Zippy's

$15M

estimated annual revenue at risk from operational complaints

25
locations
2,933
affected orders/day
39.1%
complaint rate
30%
churn after bad exp.

Based on 300 orders/day/location, $12 avg ticket, 30% churn rate, and 4 annual visits. Industry estimates from QSR Magazine & Deloitte.

How Curbit Fixes This

+33%
Goldilocks Rate
CAVA
Orders delivered at the perfect moment
+30%
Kitchen Throughput
Dave's Hot Chicken
More orders through the same kitchen
+35%
Speed of Service
Caliber Fresh Grill
Faster without sacrificing quality
0.2★
Google Rating Lift
Avg across customers
Measurable brand health improvement

Next Step

See What's Behind the Numbers

We see the problem in your public reviews. Let us quantify it.

Quote Time Analysis
Quoted vs. actual performance across every location
🎯
Goldilocks Rate
What % of orders arrive at the perfect moment
📊
Capacity Intelligence
Where throttling costs you orders during peak
💰
Revenue Impact
Guest attrition and throughput loss, quantified

“We'll benchmark it. We'll show you the problem. We'll show you the improvement.”

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Results in days, not months
No hardware required
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