Stonefire Grill — ~10 locations
The #1 complaint: Speed (15% of reviews)
Markets Sampled
States
CA
How we collected this: We searched Google Places across 16 major US metro areas, selected 12 geographically diverse locations, and analyzed 60 customer reviews. These locations represent 19,875 total Google reviews. Complaints were classified using keyword pattern matching across 4 operational categories. This is a representative national sample — the same patterns appear consistently across markets.
Real reviews from Google — unedited
“We are fine for the wait time but I ordered the tri tip well done, sent it back because it was red and I ordered it WELL DONE”
Torrance, CA
“And they also forgot the dessert”
Pasadena, CA
“We received cold food, less Tri tip and breadstick, poor service”
Ventura, CA
“Went this past weekend and it was packed”
Los Angeles, CA
“The waitresses told me oh your order is not ready yet”
Brea, CA
“However the pasta took extremely long and I was sure they had forgotten it when a staff came by to ask how the food was and I had to tell them we were still waiting on an entrée”
Los Angeles, CA
“We stood up front for five minutes waiting to be seated then I finally asked twice, “do we wait here” then finally the cashier let us know how it works here”
Fountain Valley, CA
If this pattern holds across your 10 locations, an estimated 8 locations are generating operational complaints right now.
| Location | Rating | Reviews | Speed | Accuracy | Capacity | Quality |
|---|---|---|---|---|---|---|
Stonefire Grill Fountain Valley, CA | 4.3 | 1,669 | 60% | — | — | — |
Stonefire Grill Pasadena, CA | 4.4 | 2,297 | 20% | 20% | — | 20% |
Stonefire Grill Los Angeles, CA | 4.3 | 1,672 | 20% | — | 20% | 20% |
Stonefire Grill Lakewood, CA | 4.3 | 2,012 | 20% | — | 20% | — |
Stonefire Grill Santa Clarita, CA | 4.5 | 2,243 | 20% | — | — | 20% |
Stonefire Grill Brea, CA | 4.2 | 874 | 20% | — | — | 20% |
Stonefire Grill Rancho Cucamonga, CA | 4.3 | 2,133 | — | — | 20% | — |
Stonefire Grill Torrance, CA | 4.3 | 1,201 | 20% | — | — | — |
Stonefire Grill Ventura, CA | 4.2 | 801 | — | — | — | 20% |
Stonefire Grill Irvine, CA | 4.3 | 1,157 | — | — | — | — |
Stonefire Grill Los Angeles, CA | 4.4 | 2,630 | — | — | — | — |
Stonefire Grill Thousand Oaks, CA | 4.3 | 1,186 | — | — | — | — |
estimated annual revenue at risk from operational complaints
Based on 300 orders/day/location, $12 avg ticket, 30% churn rate, and 4 annual visits. Industry estimates from QSR Magazine & Deloitte.
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