Schlotzskys — ~330 locations
The #1 complaint: Speed (12.1% of reviews)
Markets Sampled
States
AZ, CA, GA, IL, KS, MI, NC, NE, NM, NV, SC, TX
How we collected this: We searched Google Places across 16 major US metro areas, selected 24 geographically diverse locations, and analyzed 107 customer reviews. These locations represent 15,755 total Google reviews. Complaints were classified using keyword pattern matching across 4 operational categories. This is a representative national sample — the same patterns appear consistently across markets.
Real reviews from Google — unedited
“Food was over priced and stale/rubbery”
Florence, SC
“Sat down and waited at least 40 minutes for our food”
Florence, SC
“A third of my order was missing”
Atlanta, GA
“Came in there today around 11:15AM on a Sunday and there was no one eating inside and it was not busy at all”
Phoenix, AZ
“This is not fresh ma’am”
Atlanta, GA
“Sat in the car waiting”
New Bern, NC
“So, when I pulled up they said my order wasn't ready, waiting on the churro, and I'm thinking 'Great, I'm getting fresh, hot churros”
Naperville, IL
“I go in, again, have to wait a few minutes to be greeted”
Chicago, IL
If this pattern holds across your 330 locations, an estimated 241 locations are generating operational complaints right now.
| Location | Rating | Reviews | Speed | Accuracy | Capacity | Quality |
|---|---|---|---|---|---|---|
Schlotzsky's Overland Park, KS | 4.5 | 1,043 | 20% | 20% | 20% | — |
Schlotzsky's Florence, SC | 4 | 364 | 20% | — | — | 20% |
Schlotzsky's Corporate Office Atlanta, GA | 1.5 | 54 | — | 20% | — | 20% |
Schlotzsky's New Bern, NC | 4.1 | 610 | 40% | — | — | — |
Schlotzsky's Mesa, AZ | 4.1 | 1,327 | 40% | — | — | — |
Schlotzsky's Seneca, SC | 4.4 | 690 | 40% | — | — | — |
Schlotzsky's Apex, NC | 4.4 | 764 | — | — | 20% | — |
Schlotzsky's Ruidoso, NM | 4.5 | 1,326 | 20% | — | — | — |
Schlotzsky's Omaha, NE | 4.2 | 1,274 | — | — | 20% | — |
Schlotzsky's Tempe, AZ | 4.2 | 1,054 | — | 20% | — | — |
Schlotzsky's Battle Creek, MI | 4.4 | 676 | 20% | — | — | — |
Schlotzsky's Naperville, IL | 4.3 | 517 | 20% | — | — | — |
Schlotzsky's Houston, TX | 4.2 | 320 | 20% | — | — | — |
Schlotzsky's Chicago, IL | 3.8 | 44 | 20% | — | — | — |
Schlotzsky's Phoenix, AZ | 4.2 | 1,070 | — | — | 20% | — |
Schlotzsky's Greer, SC | 4.5 | 1,401 | — | — | 20% | — |
Schlotzsky's Olathe, KS | 4.4 | 1,023 | — | — | — | — |
Schlotzsky's Las Vegas, NV | 4.5 | 1,400 | — | — | — | — |
Schlotzsky's Brea, CA | 4.3 | 43 | — | — | — | — |
Cinnabon at Schlotzsky's Las Vegas, NV | 4.5 | 2 | — | — | — | — |
Schlotzsky's Houston, TX | 4.2 | 374 | — | — | — | — |
Schlotzsky's Spring, TX | 3.7 | 378 | — | — | — | — |
estimated annual revenue at risk from operational complaints
Based on 300 orders/day/location, $12 avg ticket, 30% churn rate, and 4 annual visits. Industry estimates from QSR Magazine & Deloitte.
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