Qdoba — ~800 locations
The #1 complaint: Speed (9.2% of reviews)
Markets Sampled
States
AZ, CA, GA, IL, IN, MI, NJ, NY, TX, WI
How we collected this: We searched Google Places across 16 major US metro areas, selected 24 geographically diverse locations, and analyzed 120 customer reviews. These locations represent 10,688 total Google reviews. Complaints were classified using keyword pattern matching across 4 operational categories. This is a representative national sample — the same patterns appear consistently across markets.
Real reviews from Google — unedited
“I went over to the line to ask how much longer the order might be and she said that I was just a doordasher and could stand to the side and wait my turn”
Kenosha, WI
“What I got was a soggy mess and a stomachache”
Santa Ana, CA
“And to top it all off, you would have thought this happened during a rush, but no, I've been in busier lines at this same location during lunch/dinner rushes and this the first time this has ever h...”
Tempe, AZ
“Got tacos for myself and buritto for my boyfriend today at this place, and the boyfriend got food poisoning (can’t be anything else since we’ve not eaten anything else that day) The service is real...”
St. Joseph, MI
“Service was extremely slow”
Santa Ana, CA
“They told me I could get lunch and there was no breakfast and that it ended a long time ago”
Wheaton, IL
“Ordered them with queso diablo and they completely forgot that too”
Kenosha, WI
If this pattern holds across your 800 locations, an estimated 504 locations are generating operational complaints right now.
| Location | Rating | Reviews | Speed | Accuracy | Capacity | Quality |
|---|---|---|---|---|---|---|
QDOBA Mexican Eats Lake Geneva, WI | 3.7 | 671 | 40% | 20% | — | 20% |
QDOBA Mexican Eats Merrillville, IN | 4.1 | 672 | 20% | — | 20% | — |
QDOBA Mexican Eats St. Joseph, MI | 3.8 | 796 | 20% | — | 20% | — |
QDOBA Mexican Eats Santa Ana, CA | 2.9 | 58 | 20% | — | — | 20% |
QDOBA Mexican Eats Wheaton, IL | 4.5 | 60 | 40% | — | — | — |
QDOBA Mexican Eats Kenosha, WI | 3.6 | 37 | 20% | 20% | — | — |
QDOBA Mexican Eats Orange, CA | 2.9 | 55 | 20% | — | — | 20% |
QDOBA Mexican Eats Kenosha, WI | 3.9 | 924 | 20% | — | — | — |
QDOBA Mexican Eats Humble, TX | 4.2 | 130 | — | — | 20% | — |
QDOBA Mexican Eats Tempe, AZ | 4.9 | 181 | — | — | 20% | — |
QDOBA Mexican Eats Alpharetta, GA | 4.5 | 837 | — | 20% | — | — |
QDOBA Mexican Eats | 4.2 | 1,770 | 20% | — | — | — |
QDOBA Mexican Eats Tempe, AZ | 3.9 | 312 | — | — | 20% | — |
QDOBA Mexican Eats Sandy Springs, GA | 4.2 | 644 | — | — | — | 20% |
QDOBA Mexican Eats Union, NJ | 4.1 | 1,259 | — | 20% | — | — |
QDOBA Mexican Eats Hamilton Township, NJ | 4.9 | 376 | — | — | — | — |
QDOBA Mexican Eats Deer Park, NY | 4.9 | 29 | — | — | — | — |
QDOBA Mexican Eats Los Angeles, CA | 2.7 | 30 | — | — | — | — |
QDOBA Mexican Eats Vernon Hills, IL | 4.5 | 89 | — | — | — | — |
QDOBA Mexican Eats Linden, NJ | 4.9 | 637 | — | — | — | — |
QDOBA Mexican Eats Michigan City, IN | 4.2 | 20 | — | — | — | — |
QDOBA Mexican Eats | 4.9 | 141 | — | — | — | — |
QDOBA Mexican Eats Chicago, IL | 4.2 | 624 | — | — | — | — |
QDOBA Mexican Eats Valparaiso, IN | 4.1 | 336 | — | — | — | — |
estimated annual revenue at risk from operational complaints
Based on 300 orders/day/location, $12 avg ticket, 30% churn rate, and 4 annual visits. Industry estimates from QSR Magazine & Deloitte.
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