Pei Wei — ~30 locations
The #1 complaint: Speed (12.5% of reviews)
Markets Sampled
States
AR, AZ, CA, FL, GA, LA, MA, MI, MO, NC, OK, TX, VA, WA
How we collected this: We searched Google Places across 16 major US metro areas, selected 24 geographically diverse locations, and analyzed 120 customer reviews. These locations represent 12,334 total Google reviews. Complaints were classified using keyword pattern matching across 4 operational categories. This is a representative national sample — the same patterns appear consistently across markets.
Real reviews from Google — unedited
“We paid at 6:10 and didn’t receive our food until 6:54—a 44-minute wait for a counter-service restaurant, which is just too long”
Dallas, TX
“They were not at all busy at 3:50 pm, but Fernando tried making excuses for the bad quality”
Tempe, AZ
“The small amount of chicken included was completely overcooked”
SeaTac, WA
“Unfortunately, I received the wrong order—my receipt clearly shows I ordered vegetable fried rice, but I was given chicken fried rice instead”
SeaTac, WA
“After asking for a manager I heard a lot of giggling in the background while I was waiting for someone to come to the phone”
Creve Coeur, MO
“Kind of got a clue when I pulled up to the parking lot at noon and what was once a bustling busy place is now empty”
Tulsa, OK
“Taste was okay and service was fine but I’m glad I packed extra snacks in my carry on bag”
Atlanta, GA
“I had ordered a few times from here while waiting for a flight out of Boston Logan”
Boston, MA
If this pattern holds across your 30 locations, an estimated 23 locations are generating operational complaints right now.
| Location | Rating | Reviews | Speed | Accuracy | Capacity | Quality |
|---|---|---|---|---|---|---|
Pei Wei Asian Kitchen Dallas, TX | 4.9 | 318 | 40% | — | 20% | — |
Pei Wei SeaTac, WA | 2.2 | 297 | 20% | 20% | — | 20% |
Pei Wei Asian Diner Atlanta, GA | 2.5 | 545 | 40% | — | 20% | — |
Pei Wei Boston, MA | 2.7 | 101 | 40% | — | — | — |
Pei Wei Asian Kitchen Owasso, OK | 4.3 | 156 | — | — | 40% | — |
Pei Wei Asian Express Douglasville, GA | 2.9 | 80 | 20% | 20% | — | — |
Pei Wei Asian Kitchen Tustin, CA | 4.1 | 429 | 20% | — | 20% | — |
Pei Wei Asian Kitchen Creve Coeur, MO | 4.1 | 1,039 | 20% | — | 20% | — |
Pei Wei Asian Kitchen Tulsa, OK | 3.9 | 816 | 20% | — | 20% | — |
Pei Wei Asian Express Wilmington, NC | 4.3 | 45 | — | — | 20% | — |
Pei Wei Asian Kitchen Little Rock, AR | 4.2 | 1,252 | 20% | — | — | — |
Pei Wei Asian Kitchen Miami, FL | 4.5 | 1,590 | — | — | 20% | — |
Pei Wei Asian Kitchen Tempe, AZ | 3.6 | 667 | — | — | 20% | — |
Pei Wei Asian Kitchen Dulles, VA | 3.8 | 455 | 20% | — | — | — |
Pei Wei Asian Kitchen McKinney, TX | 3.9 | 925 | — | — | — | 20% |
Pei Wei Asian Kitchen Phoenix, AZ | 4 | 1,347 | 20% | — | — | — |
Pei Wei Asian Kitchen Frisco, TX | 4.1 | 944 | 20% | — | — | — |
Pei Wei Asian Kitchen Richardson, TX | 3.9 | 659 | — | 20% | — | — |
Pei Wei Dulles, VA | 3.6 | 31 | — | — | — | — |
Pei Wei Detroit, MI | 2.7 | 42 | — | — | — | — |
Pei Wei Asian Express New Orleans, LA | 3.2 | 230 | — | — | — | — |
Pei Wei Asian Express Raleigh, NC | 4.4 | 80 | — | — | — | — |
Pei Wei Asian Express Altamonte Springs, FL | 3.8 | 145 | — | — | — | — |
Pei Wei Asian Express Charlotte, NC | 2.9 | 141 | — | — | — | — |
estimated annual revenue at risk from operational complaints
Based on 300 orders/day/location, $12 avg ticket, 30% churn rate, and 4 annual visits. Industry estimates from QSR Magazine & Deloitte.
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