Original ChopShop — ~20 locations
The #1 complaint: Speed (9.2% of reviews)
Markets Sampled
States
AZ, GA, TX
How we collected this: We searched Google Places across 16 major US metro areas, selected 24 geographically diverse locations, and analyzed 120 customer reviews. These locations represent 19,420 total Google reviews. Complaints were classified using keyword pattern matching across 4 operational categories. This is a representative national sample — the same patterns appear consistently across markets.
Real reviews from Google — unedited
“I was actively waiting for my food at the time and watched the entire interaction closely”
Atlanta, GA
“The supposedly caramelized onion was barely sautéed, they forgot to add the apple, there was no soy sauce and fontina cheese as well and I paid $13 for this”
McKinney, TX
“If you’re in a rush, this isn’t for you or maybe the trick is to preorder an hours ahead”
Tempe, AZ
“WE GOT OLD, OVERCOOKED BROCCOLI”
Mesa, AZ
“While we were waiting at our table one of the workers came out and informed us they were out of cauliflower rice and asked what we wanted instead”
Scottsdale, AZ
“It was not busy at all, and I feel like the lack of customer service is concerning”
Plano, TX
“my friend and i went on a tuesday evening in april, there was no line but about 5 people with to go orders who waited for awhile before receiving their food i ordered the steak sandwich w the cool ...”
College Station, TX
“This is the second time they have gotten my online order messed up”
Houston, TX
If this pattern holds across your 20 locations, an estimated 13 locations are generating operational complaints right now.
| Location | Rating | Reviews | Speed | Accuracy | Capacity | Quality |
|---|---|---|---|---|---|---|
Original ChopShop College Station, TX | 4.5 | 75 | 40% | 20% | — | — |
Original ChopShop Houston, TX | 4.7 | 636 | 20% | 20% | 20% | — |
Original ChopShop Scottsdale, AZ | 4.6 | 1,006 | 20% | 20% | 20% | — |
Original ChopShop Tucson, AZ | 4.5 | 249 | 40% | — | — | — |
Original ChopShop Dallas, TX | 4.6 | 653 | — | — | 40% | — |
Original ChopShop McKinney, TX | 4.6 | 1,111 | — | 20% | — | 20% |
Original ChopShop Phoenix, AZ | 4.6 | 1,425 | 20% | — | 20% | — |
Original ChopShop Tempe, AZ | 4.5 | 1,613 | — | — | 40% | — |
Original ChopShop Chandler, AZ | 4.5 | 1,524 | 20% | — | 20% | — |
Original ChopShop Plano, TX | 4.6 | 1,153 | — | — | 20% | — |
Original ChopShop Atlanta, GA | 4.6 | 410 | 20% | — | — | — |
Original ChopShop Tempe, AZ | 4.5 | 1,207 | — | 20% | — | — |
Original ChopShop Alpharetta, GA | 4.4 | 149 | 20% | — | — | — |
Original ChopShop Mesa, AZ | 4.5 | 595 | — | — | — | 20% |
Original ChopShop Fort Worth, TX | 4.6 | 256 | 20% | — | — | — |
Original ChopShop Phoenix, AZ | 4.6 | 1,006 | — | 20% | — | — |
Original ChopShop Scottsdale, AZ | 4.6 | 1,664 | — | — | — | — |
Original ChopShop The Woodlands, TX | 4.6 | 194 | — | — | — | — |
Original ChopShop Atlanta, GA | 4.5 | 404 | — | — | — | — |
Original ChopShop Southlake, TX | 4.7 | 332 | — | — | — | — |
Original ChopShop Queen Creek, AZ | 4.5 | 1,688 | — | — | — | — |
Original ChopShop Houston, TX | 4.5 | 405 | — | — | — | — |
Original ChopShop Dallas, TX | 4.7 | 901 | — | — | — | — |
Original ChopShop Plano, TX | 4.7 | 764 | — | — | — | — |
estimated annual revenue at risk from operational complaints
Based on 300 orders/day/location, $12 avg ticket, 30% churn rate, and 4 annual visits. Industry estimates from QSR Magazine & Deloitte.
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