Noodles & Company — ~448 locations
The #1 complaint: Speed (7.5% of reviews)
Markets Sampled
States
AZ, TX
How we collected this: We searched Google Places across 16 major US metro areas, selected 8 geographically diverse locations, and analyzed 40 customer reviews. These locations represent 232 total Google reviews. Complaints were classified using keyword pattern matching across 4 operational categories. This is a representative national sample — the same patterns appear consistently across markets.
Real reviews from Google — unedited
“In addition even though there are plenty of seating, you have to wait for a seat because the staff takes forever to clean unattended tables that are piled with plates, silverware, napkins, etc”
Austin, TX
If this pattern holds across your 448 locations, an estimated 112 locations are generating operational complaints right now.
| Location | Rating | Reviews | Speed | Accuracy | Capacity | Quality |
|---|---|---|---|---|---|---|
Noodles & Company Austin, TX | 3.9 | 20 | 60% | — | — | — |
Noodles & Company Sunset Valley, TX | 4.2 | 9 | — | 20% | — | — |
Noodles & Company Spring, TX | 3.6 | 47 | — | — | — | — |
Noodles & Company Surprise, AZ | 3.8 | 84 | — | — | — | — |
Noodles & Company Austin, TX | 4.5 | 20 | — | — | — | — |
Noodles & Company Austin, TX | 4 | 36 | — | — | — | — |
Noodles & Company Killeen, TX | 3 | 10 | — | — | — | — |
Noodles & Company Austin, TX | 3 | 6 | — | — | — | — |
estimated annual revenue at risk from operational complaints
Based on 300 orders/day/location, $12 avg ticket, 30% churn rate, and 4 annual visits. Industry estimates from QSR Magazine & Deloitte.
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