Moes Southwest Grill — ~700 locations
The #1 complaint: Speed (8.3% of reviews)
Markets Sampled
States
AR, AZ, CA, GA, IL, LA, MI, MS, NJ, NV, NY, OK, TX
How we collected this: We searched Google Places across 16 major US metro areas, selected 24 geographically diverse locations, and analyzed 120 customer reviews. These locations represent 13,946 total Google reviews. Complaints were classified using keyword pattern matching across 4 operational categories. This is a representative national sample — the same patterns appear consistently across markets.
Real reviews from Google — unedited
“Was told a 15 minute wait on rice, 35 minutes later we finally gave in and went to Skyline Burrito in town”
Lufkin, TX
“He looked up a picture of the bowl that we ordered and what should be on it (seasoned rice, black beans, Oaxaca cheese, pico, queso and double steak) and again tried to tell her that we’ve ordered ...”
Peoria, AZ
“Not fresh 1) lettuce was all rusty looking 2) chips were cold & stale 3) steak was grizzly and carelessly cut into impossibly large pieces 2 stars because at least we didn’t get food poisoning… yet”
St. Joseph, MI
“It took them a while to acknowledge us, and they were not busy”
St. Joseph, MI
“Tonight I had an additional 25 minute wait after arriving”
Olive Branch, MS
“I am constantly missing my salsa when I order from this location”
Acworth, GA
“Pans placed inside empty pans to shorten cleaning process however it left my food cold, AirPods in ears as my food was being made and did not pay attention to me, drink cups on the line, chips sat ...”
Madison, MS
If this pattern holds across your 700 locations, an estimated 497 locations are generating operational complaints right now.
| Location | Rating | Reviews | Speed | Accuracy | Capacity | Quality |
|---|---|---|---|---|---|---|
Moe's Southwest Grill Las Vegas, NV | 3.6 | 2,507 | 20% | — | 40% | — |
Moe's Southwest Grill Shreveport, LA | 4.1 | 639 | 20% | 20% | — | 20% |
Moe's Southwest Grill Olive Branch, MS | 4.2 | 533 | 20% | 40% | — | — |
Moe's Southwest Grill St. Joseph, MI | 4.3 | 899 | — | — | 20% | 20% |
Moe's Southwest Grill Madison, MS | 4 | 566 | 20% | — | — | 20% |
Moe's Southwest Grill Acworth, GA | 4 | 636 | — | 20% | 20% | — |
Moe's Southwest Grill Long Beach, NY | 2.9 | 18 | 20% | — | — | 20% |
Moe's Southwest Grill Ronkonkoma, NY | 3.2 | 46 | — | 40% | — | — |
Moe's Southwest Grill Jackson, MS | 3.9 | 590 | 20% | — | 20% | — |
Moe's Southwest Grill Rancho Cucamonga, CA | 4 | 45 | — | — | 20% | — |
Moe's Southwest Grill Lufkin, TX | 4.1 | 852 | 20% | — | — | — |
Moe's Southwest Grill Atoka, OK | 4 | 953 | 20% | — | — | — |
Moe's Southwest Grill Little Rock, AR | 4 | 618 | 20% | — | — | — |
Moe's Southwest Grill Peoria, AZ | 3.9 | 82 | — | 20% | — | — |
Moe's Southwest Grill East Windsor, NJ | 4.2 | 413 | — | — | — | 20% |
Moe's Southwest Grill Morrow, GA | 4.1 | 1,799 | 20% | — | — | — |
Moe's Southwest Grill Franklin Township, NJ | 4.1 | 643 | — | — | 20% | — |
Moe's Southwest Grill Brentwood, NY | 4.1 | 45 | — | — | — | — |
Moe's Southwest Grill Trenton, NJ | 4 | 814 | — | — | — | — |
Moe's Southwest Grill Chicago, IL | 3.5 | 44 | — | — | — | — |
Moe's Southwest Grill Denham Springs, LA | 3.8 | 345 | — | — | — | — |
Moe's Southwest Grill Camp Pendleton North, CA | 3.8 | 328 | — | — | — | — |
Moe's Southwest Grill Goodyear, AZ | 3.8 | 171 | — | — | — | — |
Moe's Southwest Grill Houma, LA | 4.1 | 360 | — | — | — | — |
estimated annual revenue at risk from operational complaints
Based on 300 orders/day/location, $12 avg ticket, 30% churn rate, and 4 annual visits. Industry estimates from QSR Magazine & Deloitte.
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