Mellow Mushroom — ~150 locations
The #1 complaint: Speed (30% of reviews)
Markets Sampled
States
AL, AZ, CO, FL, GA, IN, KY, MO, NC, NE, OH, SC, TN, TX, VA
How we collected this: We searched Google Places across 16 major US metro areas, selected 24 geographically diverse locations, and analyzed 120 customer reviews. These locations represent 50,340 total Google reviews. Complaints were classified using keyword pattern matching across 4 operational categories. This is a representative national sample — the same patterns appear consistently across markets.
Real reviews from Google — unedited
“Literally had to stop going here because time and time again the food and service were messed up”
Marietta, GA
“Our waiter appeared to be drinking alcohol at the bar and he took forever to come over to us to take our order”
Conyers, GA
“A Saturday @ 4pm, not even during a heightened busy time”
Wilmington, NC
“They came out lukewarm, so I sent them back to be reheated”
Chantilly, VA
“Waited an hour on my pizza which was 30 min past time and i was fine with that if it was good but the bacon looks raw and I'm literally throwing all but a half a slice in trash and going to cookout...”
Winston-Salem, NC
“while eating, i saw our waitress grab a spoon smudge off the part that goes in your mouth & placed it on a plate of ice cream & walk off with it to a table, GROSSS”
San Antonio, TX
“Sat for 5 minutes while employees stared yet didn’t help then waited for the 2 bartenders in the back doing who knows what”
Carmel, IN
“The waitress was clearly uninterested in serving us, which immediately created an uncomfortable atmosphere”
Wilmington, NC
If this pattern holds across your 150 locations, an estimated 144 locations are generating operational complaints right now.
| Location | Rating | Reviews | Speed | Accuracy | Capacity | Quality |
|---|---|---|---|---|---|---|
Mellow Mushroom Williamsburg Williamsburg, VA | 4.5 | 2,772 | 80% | — | — | — |
Mellow Mushroom Wilmington - Downtown Wilmington, NC | 4.2 | 362 | 20% | — | 60% | — |
Mellow Mushroom Chantilly Chantilly, VA | 4.6 | 2,526 | 40% | — | — | 20% |
Mellow Mushroom San Antonio San Antonio, TX | 4.5 | 2,984 | 60% | — | — | — |
Mellow Mushroom Myrtle Beach Myrtle Beach, SC | 4.5 | 3,276 | 60% | — | — | — |
Mellow Mushroom Phoenix Phoenix, AZ | 4.4 | 3,449 | — | — | 60% | — |
Mellow Mushroom Carmel Carmel, IN | 4.5 | 798 | 40% | — | 20% | — |
Mellow Mushroom St. Louis Sunset Hills, MO | 4.4 | 3,371 | 60% | — | — | — |
Mellow Mushroom Wilder, KY | 4.5 | 2,149 | 20% | — | 40% | — |
Mellow Mushroom Fredericksburg Fredericksburg, VA | 4.4 | 1,173 | 20% | — | 40% | — |
Mellow Mushroom Cary Cary, NC | 4.3 | 2,161 | 60% | — | — | — |
Mellow Mushroom New Albany New Albany, OH | 4.4 | 1,358 | 20% | — | 20% | — |
Mellow Mushroom Downtown Denver Denver, CO | 4.4 | 2,304 | 40% | — | — | — |
Mellow Mushroom Lincoln Lincoln, NE | 4.4 | 1,674 | 20% | — | 20% | — |
Mellow Mushroom Franklin Franklin, TN | 4.3 | 1,936 | 20% | — | — | 20% |
Mellow Mushroom Ocala Ocala, FL | 4.3 | 836 | 20% | — | 20% | — |
Mellow Mushroom | 4.4 | 3,168 | 40% | — | — | — |
Mellow Mushroom Fort Worth Fort Worth, TX | 4.4 | 1,743 | 20% | — | 20% | — |
Mellow Mushroom Cottleville, MO | 4.5 | 1,917 | 20% | 20% | — | — |
Mellow Mushroom Winston-Salem Winston-Salem, NC | 4.3 | 2,872 | 20% | — | — | — |
Mellow Mushroom Birmingham Birmingham, AL | 4.3 | 1,380 | 20% | — | — | — |
Mellow Mushroom Marietta - Johnson Ferry Marietta, GA | 4.3 | 325 | — | 20% | — | — |
Mellow Mushroom Conyers Conyers, GA | 4.4 | 2,450 | 20% | — | — | — |
Mellow Mushroom Orlando - International Drive Orlando, FL | 4.4 | 3,356 | — | — | — | — |
estimated annual revenue at risk from operational complaints
Based on 300 orders/day/location, $12 avg ticket, 30% churn rate, and 4 annual visits. Industry estimates from QSR Magazine & Deloitte.
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