McAlisters Deli — ~500 locations
The #1 complaint: Speed (10.8% of reviews)
Markets Sampled
States
AZ, GA, IL, IN, NJ, NM, OH, PA, TX
How we collected this: We searched Google Places across 16 major US metro areas, selected 24 geographically diverse locations, and analyzed 120 customer reviews. These locations represent 17,267 total Google reviews. Complaints were classified using keyword pattern matching across 4 operational categories. This is a representative national sample — the same patterns appear consistently across markets.
Real reviews from Google — unedited
“I was also told they can’t refund my order (I don’t expect the whole thing to be refunded but if your system doesn’t allow partial refunds then honestly that’s not my problem when you screwed up) b...”
Merrillville, IN
“When we pointed it out, we were told it would take another 30 minutes, so basically we had to either eat it as-is or wait much longer”
Hiram, GA
“We ordered our food to go and it was nicely packed”
El Paso, TX
“This the second time I’ve received an incorrect order”
Merrillville, IN
“Arrived on time and was told "your order is not ready yet”
Schererville, IN
“They had mixed up the special request for my sandwich with hers”
Peoria, AZ
“Result messed up my order”
Goodyear, AZ
“Management was poor, did not respond to phone calls, In fact I am still waiting to hear back and this happened on Saturday 11/16 it is Wednesday 11/20”
Naperville, IL
If this pattern holds across your 500 locations, an estimated 315 locations are generating operational complaints right now.
| Location | Rating | Reviews | Speed | Accuracy | Capacity | Quality |
|---|---|---|---|---|---|---|
McAlister's Deli Wheaton, IL | 4.2 | 264 | 40% | — | 40% | — |
McAlister's Deli Hiram, GA | 4 | 912 | 40% | — | 20% | — |
McAlister's Deli Schererville, IN | 4.2 | 1,017 | 60% | — | — | — |
McAlister's Deli Peoria, AZ | 4.3 | 858 | 20% | 20% | 20% | — |
McAlister's Deli El Paso, TX | 4.1 | 322 | — | — | 20% | 20% |
McAlister's Deli Merrillville, IN | 4.1 | 1,359 | — | 40% | — | — |
McAlister's Deli Corpus Christi, TX | 4.2 | 1,112 | — | 20% | 20% | — |
McAlister's Deli Naperville, IL | 4.4 | 996 | 40% | — | — | — |
McAlister's Deli Valparaiso, IN | 4.2 | 1,168 | — | — | 40% | — |
McAlister's Deli Crystal Lake, IL | 4.2 | 115 | — | 20% | 20% | — |
McAlister's Deli Goodyear, AZ | 4 | 172 | — | 20% | — | — |
McAlister's Deli Montgomery, IL | 4.2 | 523 | 20% | — | — | — |
McAlister's Deli Elgin, IL | 4.4 | 805 | — | — | 20% | — |
McAlister's Deli Mokena, IL | 3.9 | 488 | 20% | — | — | — |
McAlister's Deli Irving, TX | 4.3 | 1,393 | 20% | — | — | — |
McAlister's Deli Warrington, PA | 4.4 | 499 | — | — | — | — |
McAlister's Deli Livingston, NJ | 4.2 | 10 | — | — | — | — |
McAlister's Deli Parma, OH | 4.3 | 24 | — | — | — | — |
McAlister's Deli Las Cruces, NM | 4.4 | 1,583 | — | — | — | — |
McAlister's Deli Tempe, AZ | 4.4 | 580 | — | — | — | — |
McAlister's Deli Mount Prospect, IL | 4.3 | 491 | — | — | — | — |
McAlister's Deli El Paso, TX | 3.9 | 119 | — | — | — | — |
McAlister's Deli Live Oak, TX | 3.9 | 1,753 | — | — | — | — |
McAlister's Deli Houston, TX | 4.3 | 704 | — | — | — | — |
estimated annual revenue at risk from operational complaints
Based on 300 orders/day/location, $12 avg ticket, 30% churn rate, and 4 annual visits. Industry estimates from QSR Magazine & Deloitte.
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