Marugame Udon — ~10 locations
The #1 complaint: Speed (12.1% of reviews)
Markets Sampled
States
BC, CA, HI, TX, WA
How we collected this: We searched Google Places across 16 major US metro areas, selected 24 geographically diverse locations, and analyzed 116 customer reviews. These locations represent 28,354 total Google reviews. Complaints were classified using keyword pattern matching across 4 operational categories. This is a representative national sample — the same patterns appear consistently across markets.
Real reviews from Google — unedited
“Waited about 5 mins in line while we studied the menu to make our selections”
Tukwila, WA
“I had my lunch here on a Saturday noon, and this place was not that busy”
Carrollton, TX
“Went for lunch on a Monday, so it was still crowded but only a few minutes wait to order”
Santa Clara, CA
If this pattern holds across your 10 locations, an estimated 6 locations are generating operational complaints right now.
| Location | Rating | Reviews | Speed | Accuracy | Capacity | Quality |
|---|---|---|---|---|---|---|
Marugame Udon Honolulu, HI | 4.5 | 12,650 | 40% | — | — | 20% |
Marugame Udon Tukwila, WA | 4.5 | 494 | 20% | — | 40% | — |
Marugame Udon Santa Clara, CA | 4.6 | 771 | 60% | — | — | — |
Marugame Udon Carrollton, TX | 4.5 | 735 | 20% | — | 20% | — |
Marugame Udon - Beatty Street Vancouver, BC | 4.4 | 1,592 | 40% | — | — | — |
Marugame Udon Honolulu, HI | 4.6 | 1,035 | — | — | 40% | — |
Marugame Udon Los Angeles, CA | 4.5 | 1,942 | 20% | — | 20% | — |
Marugame Udon Irvine, CA | 4.5 | 154 | 20% | — | 20% | — |
Marugame Udon Arcadia, CA | 4.7 | 711 | — | — | 20% | 20% |
Marugame Udon Berkeley, CA | 4.4 | 995 | — | — | 20% | 20% |
Marugame Udon Cupertino, CA | 4.5 | 764 | 20% | — | — | 20% |
Marugame Udon Alameda, CA | 4.4 | 163 | 20% | — | — | — |
Marugame Udon Torrance, CA | 4.6 | 427 | — | — | — | 20% |
Marugame Udon Palo Alto, CA | 4.7 | 353 | 20% | — | — | — |
Marugame Udon Los Angeles, CA | 4.5 | 621 | — | — | — | — |
Marugame Udon Dallas, TX | 4.7 | 342 | — | — | — | — |
Marugame Udon San Francisco, CA | 4.4 | 2,018 | — | — | — | — |
Marugame Udon San Gabriel, CA | 4.6 | 99 | — | — | — | — |
Marugame Udon Chino Hills, CA | 4.8 | 340 | — | — | — | — |
Marugame Udon - Coming Soon Rancho Cucamonga, CA | 5 | 1 | — | — | — | — |
Marugame Udon Aliso Viejo, CA | 4.3 | 133 | — | — | — | — |
Marugame Udon Costa Mesa, CA | 4.4 | 751 | — | — | — | — |
Marugame Udon Glendale, CA | 4.5 | 720 | — | — | — | — |
Marugame Udon San Ramon, CA | 4.4 | 543 | — | — | — | — |
estimated annual revenue at risk from operational complaints
Based on 300 orders/day/location, $12 avg ticket, 30% churn rate, and 4 annual visits. Industry estimates from QSR Magazine & Deloitte.
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