Marugame Udon — ~10 locations

24.1%

of customer reviews mention operational issues

The #1 complaint: Speed (12.1% of reviews)

24
locations audited
5
US metros
116
reviews classified
4.5
avg Google rating

National Audit Methodology

24
locations audited
5
US metros covered
5
states represented
116
reviews classified

Markets Sampled

New YorkLos AngelesHoustonSeattleSacramento

States

BC, CA, HI, TX, WA

How we collected this: We searched Google Places across 16 major US metro areas, selected 24 geographically diverse locations, and analyzed 116 customer reviews. These locations represent 28,354 total Google reviews. Complaints were classified using keyword pattern matching across 4 operational categories. This is a representative national sample — the same patterns appear consistently across markets.

Complaint Breakdown

SpeedWait time complaints
12.1%
CapacityPeak-time breakdown
7.8%
QualityFood quality issues
4.3%
AccuracyOrder errors
0%

What Their Customers Are Saying

Real reviews from Google — unedited

Speed

Waited about 5 mins in line while we studied the menu to make our selections

Tukwila, WA

Capacity

I had my lunch here on a Saturday noon, and this place was not that busy

Carrollton, TX

Speed

Went for lunch on a Monday, so it was still crowded but only a few minutes wait to order

Santa Clara, CA

Location-Level Breakdown

58%
of sampled locations show complaints
48%
avg complaint rate in worst 30% of locations
14/24
locations with operational issues

If this pattern holds across your 10 locations, an estimated 6 locations are generating operational complaints right now.

LocationRatingReviewsSpeedAccuracyCapacityQuality
Marugame Udon
Honolulu, HI
4.512,65040%20%
Marugame Udon
Tukwila, WA
4.549420%40%
Marugame Udon
Santa Clara, CA
4.677160%
Marugame Udon
Carrollton, TX
4.573520%20%
Marugame Udon - Beatty Street
Vancouver, BC
4.41,59240%
Marugame Udon
Honolulu, HI
4.61,03540%
Marugame Udon
Los Angeles, CA
4.51,94220%20%
Marugame Udon
Irvine, CA
4.515420%20%
Marugame Udon
Arcadia, CA
4.771120%20%
Marugame Udon
Berkeley, CA
4.499520%20%
Marugame Udon
Cupertino, CA
4.576420%20%
Marugame Udon
Alameda, CA
4.416320%
Marugame Udon
Torrance, CA
4.642720%
Marugame Udon
Palo Alto, CA
4.735320%
Marugame Udon
Los Angeles, CA
4.5621
Marugame Udon
Dallas, TX
4.7342
Marugame Udon
San Francisco, CA
4.42,018
Marugame Udon
San Gabriel, CA
4.699
Marugame Udon
Chino Hills, CA
4.8340
Marugame Udon - Coming Soon
Rancho Cucamonga, CA
51
Marugame Udon
Aliso Viejo, CA
4.3133
Marugame Udon
Costa Mesa, CA
4.4751
Marugame Udon
Glendale, CA
4.5720
Marugame Udon
San Ramon, CA
4.4543
Bottom 30% — highest complaint concentration

What This Costs Marugame Udon

$4M

estimated annual revenue at risk from operational complaints

10
locations
723
affected orders/day
24.1%
complaint rate
30%
churn after bad exp.

Based on 300 orders/day/location, $12 avg ticket, 30% churn rate, and 4 annual visits. Industry estimates from QSR Magazine & Deloitte.

How Curbit Fixes This

+33%
Goldilocks Rate
CAVA
Orders delivered at the perfect moment
+30%
Kitchen Throughput
Dave's Hot Chicken
More orders through the same kitchen
+35%
Speed of Service
Caliber Fresh Grill
Faster without sacrificing quality
0.2★
Google Rating Lift
Avg across customers
Measurable brand health improvement

Next Step

See What's Behind the Numbers

We see the problem in your public reviews. Let us quantify it.

Quote Time Analysis
Quoted vs. actual performance across every location
🎯
Goldilocks Rate
What % of orders arrive at the perfect moment
📊
Capacity Intelligence
Where throttling costs you orders during peak
💰
Revenue Impact
Guest attrition and throughput loss, quantified

“We'll benchmark it. We'll show you the problem. We'll show you the improvement.”

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Results in days, not months
No hardware required
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