Mambo Seafood — ~10 locations
The #1 complaint: Speed (27.1% of reviews)
Markets Sampled
States
TX
How we collected this: We searched Google Places across 16 major US metro areas, selected 17 geographically diverse locations, and analyzed 85 customer reviews. These locations represent 49,018 total Google reviews. Complaints were classified using keyword pattern matching across 4 operational categories. This is a representative national sample — the same patterns appear consistently across markets.
Real reviews from Google — unedited
“On top of the food issues, the service was painfully slow”
Houston, TX
“They were extremely busy, and they seemed to be very short staffed”
San Antonio, TX
“We order 2 seafood boils plus a cluster- I can say it tasted ok like it was from frozen and not fresh”
San Antonio, TX
“We understood it was a busy day so we waited over a hour”
Houston, TX
If this pattern holds across your 10 locations, an estimated 10 locations are generating operational complaints right now.
| Location | Rating | Reviews | Speed | Accuracy | Capacity | Quality |
|---|---|---|---|---|---|---|
Mambo Seafood Houston, TX | 4.5 | 575 | 60% | — | — | — |
Mambo Seafood Pasadena, TX | 4.6 | 663 | 60% | — | — | — |
Mambo Seafood - Las Palmas NOW OPEN San Antonio, TX | 4.6 | 81 | 20% | — | 40% | — |
Mambo Seafood Houston, TX | 4.3 | 5,278 | 40% | — | — | — |
Mambo Seafood Houston, TX | 4.4 | 5,652 | 40% | — | — | — |
Mambo Seafood Houston, TX | 4.3 | 4,937 | 40% | — | — | — |
Mambo Seafood Houston, TX | 4.3 | 5,186 | 40% | — | — | — |
Mambo Seafood Houston, TX | 4.3 | 3,501 | 20% | 20% | — | — |
Mambo Seafood Houston, TX | 4.3 | 3,208 | 20% | — | 20% | — |
Mambo Seafood Baytown, TX | 4.1 | 1,890 | 40% | — | — | — |
Mambo Seafood McAllen, TX | 4.5 | 3,694 | 40% | — | — | — |
Mambo Seafood - Brooks City Base San Antonio, TX | 4.3 | 531 | — | — | 20% | 20% |
Mambo Seafood Houston, TX | 4.2 | 3,575 | 20% | — | — | — |
Mambo Seafood - Medical Center San Antonio, TX | 4.2 | 1,844 | — | — | — | 20% |
Mambo Seafood Houston, TX | 4.5 | 976 | 20% | — | — | — |
Mambo Seafood Katy, TX | 4.3 | 4,161 | — | — | 20% | — |
Mambo Seafood Houston, TX | 4.2 | 3,266 | — | — | 20% | — |
estimated annual revenue at risk from operational complaints
Based on 300 orders/day/location, $12 avg ticket, 30% churn rate, and 4 annual visits. Industry estimates from QSR Magazine & Deloitte.
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