Lazy Dog — ~50 locations
The #1 complaint: Speed (30.5% of reviews)
Markets Sampled
States
CA, CO, FL, GA, IL, NJ, NV, TX, VA
How we collected this: We searched Google Places across 16 major US metro areas, selected 24 geographically diverse locations, and analyzed 118 customer reviews. These locations represent 81,582 total Google reviews. Complaints were classified using keyword pattern matching across 4 operational categories. This is a representative national sample — the same patterns appear consistently across markets.
Real reviews from Google — unedited
“The service was also slow, and the atmosphere was nothing special”
Northbrook, IL
“However, the women's restroom is 1/5, consistently overdue for cleaning on nearly every visit, no matter the time of day or how crowded the restaurant is (overflowing trash receptacles, garbage on ...”
Las Vegas, NV
“Came in for a late night dinner”
Westminster, CO
“Now I’m still waiting on Uber Eats to refund me for this drink but the few times I’ve checked it states it’s still under review”
Houston, TX
“🍔🍟 Steak & Veggie Kebabs: Tender, juicy, and packed with flavor”
Kissimmee, FL
“Our server was MIA for the majority of the meal, and when we finally did get her (without having to ask someone to find her for us), she asked us if we were ready for the check (which we still ende...”
Euless, TX
If this pattern holds across your 50 locations, an estimated 46 locations are generating operational complaints right now.
| Location | Rating | Reviews | Speed | Accuracy | Capacity | Quality |
|---|---|---|---|---|---|---|
Lazy Dog Restaurant & Bar Colorado Springs, CO | 4.7 | 8,202 | 80% | — | 20% | — |
Lazy Dog Restaurant & Bar Naperville, IL | 4.5 | 3,577 | 40% | — | 40% | — |
Lazy Dog Restaurant & Bar Houston, TX | 4.5 | 5,089 | 80% | — | — | — |
Lazy Dog Restaurant & Bar Vernon Hills, IL | 4.6 | 5,850 | 60% | — | — | — |
Lazy Dog | Seaside Heights Corndog Seaside Heights, NJ | 3.3 | 22 | 20% | — | 20% | — |
Lazy Dog Restaurant & Bar Chantilly, VA | 4.6 | 3,304 | 40% | — | — | — |
Lazy Dog Restaurant & Bar Westminster, CO | 4.3 | 6,117 | 20% | — | 20% | — |
Lazy Dog Restaurant & Bar Las Vegas, NV | 4.6 | 7,482 | 40% | — | — | — |
Lazy Dog Restaurant & Bar Thousand Oaks, CA | 4.4 | 2,226 | 20% | — | — | 20% |
Lazy Dog Restaurant & Bar Boca Raton, FL | 4.5 | 3,670 | 40% | — | — | — |
Lazy Dog Restaurant & Bar Stafford, TX | 4.6 | 2,103 | 40% | — | — | — |
Lazy Dog Restaurant & Bar Kissimmee, FL | 4.5 | 2,763 | 20% | — | 20% | — |
Lazy Dog Restaurant & Bar Northbrook, IL | 4.6 | 513 | 40% | — | — | — |
Lazy Dog Restaurant & Bar Richmond, TX | 4.5 | 611 | 40% | — | — | — |
Lazy Dog Restaurant & Bar Brea, CA | 4.5 | 3,548 | 40% | — | — | — |
Lazy Dog Restaurant & Bar Dunwoody, GA | 4.5 | 3,766 | 20% | — | — | — |
Lazy Dog Restaurant & Bar Las Vegas, NV | 4.5 | 4,265 | — | — | 20% | — |
Lazy Dog Restaurant & Bar Alpharetta, GA | 4.4 | 1,585 | 20% | — | — | — |
Lazy Dog Restaurant & Bar Peachtree Corners, GA | 4.4 | 3,467 | 20% | — | — | — |
Lazy Dog Bar & Grill Johnstown, CO | 4.2 | 2,874 | — | — | 20% | — |
Lazy Dog Restaurant & Bar Torrance, CA | 4.4 | 2,875 | 20% | — | — | — |
Lazy Dog Restaurant & Bar Euless, TX | 4.4 | 4,957 | 20% | — | — | — |
Lazy Dog Restaurant & Bar West Covina, CA | 4.4 | 2,712 | — | — | — | — |
Roadtrip Bowls Made by Lazy Dog Boca Raton, FL | 4 | 4 | — | — | — | — |
estimated annual revenue at risk from operational complaints
Based on 300 orders/day/location, $12 avg ticket, 30% churn rate, and 4 annual visits. Industry estimates from QSR Magazine & Deloitte.
Next Step
We see the problem in your public reviews. Let us quantify it.
“We'll benchmark it. We'll show you the problem. We'll show you the improvement.”
Curbit has delivered assessments for brands processing 50,000+ orders/day