Krispy Kreme — ~1,400 locations
The #1 complaint: Speed (8.3% of reviews)
Markets Sampled
States
AR, AZ, CA, GA, IL, IN, NJ, NY, TX, WI
How we collected this: We searched Google Places across 16 major US metro areas, selected 24 geographically diverse locations, and analyzed 120 customer reviews. These locations represent 43,899 total Google reviews. Complaints were classified using keyword pattern matching across 4 operational categories. This is a representative national sample — the same patterns appear consistently across markets.
Real reviews from Google — unedited
“On my second visit, I was assured everything would be ready, yet I ended up waiting another hour only to realize they had forgotten about my order altogether”
Hillside, IL
“Doughnuts are stale, tasting like they’ve been sitting for days”
Oak Lawn, IL
“It was a bit crowded, warm and the floors were super sticky”
Pearland, TX
“When I opened the box, I discovered half a dozen glazed and half a dozen pumpkin spice, not what I ordered”
Smyrna, GA
“Plus customer service quite slow”
West Allis, WI
“My hot chocolate was half full, and every single doughnut was stale and the amount of pastry cream inside was abysmal”
Springfield, NJ
“It doesn’t matter what time you go: early morning, afternoon, late at night… they only ever have the original glazed donuts”
Homewood, IL
“My order was not ready, and they didnt put the right donuts in the box”
Gardena, CA
If this pattern holds across your 1,400 locations, an estimated 994 locations are generating operational complaints right now.
| Location | Rating | Reviews | Speed | Accuracy | Capacity | Quality |
|---|---|---|---|---|---|---|
Krispy Kreme Ontario, CA | 4.5 | 4,494 | 20% | — | 20% | — |
Krispy Kreme Gardena, CA | 4.4 | 4,725 | 40% | — | — | — |
Krispy Kreme Oak Lawn, IL | 3.1 | 50 | — | — | — | 40% |
Krispy Kreme Orange, CA | 4.5 | 3,258 | 40% | — | — | — |
Krispy Kreme New York, NY | 4 | 2,476 | — | — | 20% | — |
Krispy Kreme Hillside, IL | 3.5 | 1,954 | 20% | — | — | — |
Krispy Kreme West Allis, WI | 3.5 | 1,848 | 20% | — | — | — |
Krispy Kreme Pearland, TX | 3.3 | 1,362 | — | — | 20% | — |
Krispy Kreme Conway, AR | 4.3 | 777 | — | — | 20% | — |
Krispy Kreme Mesa, AZ | 3.9 | 1,216 | — | — | — | 20% |
Krispy Kreme Decatur, GA | 3.9 | 2,914 | — | — | 20% | — |
Krispy Kreme Humble, TX | 3.8 | 1,953 | 20% | — | — | — |
Krispy Kreme Smyrna, GA | 4 | 1,933 | — | 20% | — | — |
Krispy Kreme Springfield, NJ | 4.3 | 1,767 | — | — | — | 20% |
Krispy Kreme Burbank, CA | 4.5 | 3,214 | 20% | — | — | — |
Krispy Kreme Homewood, IL | 4.1 | 1,625 | 20% | — | — | — |
Krispy Kreme Austin, TX | 4.2 | 2,098 | — | — | 20% | — |
Krispy Kreme Woodland Park, NJ | 3.3 | 7 | — | — | — | — |
Krispy Kreme Mishawaka, IN | 4.1 | 1,249 | — | — | — | — |
Krispy Kreme New York, NY | 4.4 | 914 | — | — | — | — |
Krispy Kreme Jersey City, NJ | 4.4 | 2,299 | — | — | — | — |
Krispy Kreme New York, NY | 4 | 321 | — | — | — | — |
Krispy Kreme Schaumburg, IL | 3.9 | 99 | — | — | — | — |
Krispy Kreme Phoenix, AZ | 3.9 | 1,346 | — | — | — | — |
estimated annual revenue at risk from operational complaints
Based on 300 orders/day/location, $12 avg ticket, 30% churn rate, and 4 annual visits. Industry estimates from QSR Magazine & Deloitte.
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