Jollibee — ~1,500 locations
The #1 complaint: Speed (20.8% of reviews)
Markets Sampled
States
AZ, CA, FL, IL, NJ, NV, NY, ON, PA, TX, WA
How we collected this: We searched Google Places across 16 major US metro areas, selected 24 geographically diverse locations, and analyzed 120 customer reviews. These locations represent 49,138 total Google reviews. Complaints were classified using keyword pattern matching across 4 operational categories. This is a representative national sample — the same patterns appear consistently across markets.
Real reviews from Google — unedited
“Yet I had to wait 10 minutes for a three piece combo that was not hot”
New York, NY
“I also saw multiple customers come back to say an item was missing from their order”
Chicago, IL
“This location gets very busy which can be overwhelming to staff”
Jacksonville, FL
“I would definitely not recommend this restaurant - highly overpriced, unprofessional staff, and not fresh tasting, bland food”
Jollibee
“I frequently encounter problems with this location, even when ordering through DoorDash—items are often missing or the wrong order is prepared”
Houston, TX
“I was told to wait 10-15 minutes, so I thought they were making a fresh batch or something”
Jersey City, NJ
“Go sit down and wait not 10, not 15, not 45”
Chicago, IL
“Went in at around 3pm so no lunch or dinner rush but had to wait 45-60 minutes for food”
Bloomingdale, IL
If this pattern holds across your 1,500 locations, an estimated 1,380 locations are generating operational complaints right now.
| Location | Rating | Reviews | Speed | Accuracy | Capacity | Quality |
|---|---|---|---|---|---|---|
Jollibee Tukwila, WA | 4.2 | 2,854 | 60% | — | 20% | — |
Jollibee Chicago, IL | 4.1 | 1,255 | 60% | — | 20% | — |
Jollibee New York, NY | 4.2 | 3,440 | 20% | — | 40% | — |
Jollibee Edison, NJ | 3.7 | 2,507 | 20% | — | 40% | — |
Jollibee Chicago, IL | 3.2 | 1,875 | 40% | 20% | — | — |
Jollibee Houston, TX | 4 | 1,671 | 40% | 20% | — | — |
Jollibee Jacksonville, FL | 4.2 | 4,070 | 20% | — | 40% | — |
Jollibee Tacoma, WA | 4 | 843 | 20% | — | 40% | — |
Jollibee Las Vegas, NV | 4.1 | 1,284 | 20% | — | — | 20% |
Jollibee Jersey City, NJ | 4.3 | 1,016 | 20% | — | 20% | — |
Jollibee Ajax, ON | 4.1 | 1,807 | 40% | — | — | — |
Jollibee Pinellas Park, FL | 4.2 | 3,061 | 40% | — | — | — |
Jollibee | 4.3 | 4,039 | 20% | — | 20% | — |
Jollibee Bloomingdale, IL | 3.4 | 790 | 40% | — | — | — |
Jollibee Philadelphia, PA | 3.8 | 2,090 | 20% | — | — | — |
Jollibee Los Angeles, CA | 4.2 | 2,323 | — | — | 20% | — |
Jollibee Mississauga, ON | 4 | 1,147 | — | — | 20% | — |
Jollibee | 4 | 670 | — | — | — | 20% |
Jollibee Houston, TX | 4.2 | 4,196 | — | 20% | — | — |
Jollibee East Rutherford, NJ | 3.9 | 865 | 20% | — | — | — |
Jollibee Los Angeles, CA | 4.3 | 1,600 | — | — | 20% | — |
Jollibee Las Vegas, NV | 4.4 | 1,877 | — | — | — | 20% |
Jollibee Chandler, AZ | 4.1 | 2,949 | — | — | — | — |
Jollibee Missouri City, TX | 4.1 | 909 | — | — | — | — |
estimated annual revenue at risk from operational complaints
Based on 300 orders/day/location, $12 avg ticket, 30% churn rate, and 4 annual visits. Industry estimates from QSR Magazine & Deloitte.
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