Jamba — ~800 locations
The #1 complaint: Speed (10.8% of reviews)
Markets Sampled
States
CA, IL, NJ, NY, TX
How we collected this: We searched Google Places across 16 major US metro areas, selected 24 geographically diverse locations, and analyzed 120 customer reviews. These locations represent 3,942 total Google reviews. Complaints were classified using keyword pattern matching across 4 operational categories. This is a representative national sample — the same patterns appear consistently across markets.
Real reviews from Google — unedited
“Needs to open on time as published, opened late, waited 15 mins past 6 am and nothing, now we starve for our flight”
Jamba Juice
“They were served not only cold , but EVERY single one had been overcooked /exploded in the oven at some point earlier in the day so they were just empty breading with a little cheese dried to the ...”
Houston, TX
“Don’t rush me and spit the total in my face when I WASN’T EVEN FINISHED ORDERING”
Garden City, NY
“If you don’t want to remake food you clearly messed up, just say that — but don’t argue with customers like they’re lying when the product is clearly wrong”
Spring, TX
“Literally three workers are working there and I had to wait 40 minutes to get ONE juice”
Carson, CA
“I waited for a minute or two and the employee calls me over to ask if I wanted an Açaí bowl or oatmeal bowl and she said something like “it shouldn’t even let you ring this in”
Jamba Juice
“At 1:27pm we came up to the register and we were asking what we ordered, meaning they saw us waiting 30 minutes and didnt even bother to try to fit it in”
Schaumburg, IL
“They are not fresh, the flavor is not even close to the chicken you put in an empanada”
Houston, TX
If this pattern holds across your 800 locations, an estimated 432 locations are generating operational complaints right now.
| Location | Rating | Reviews | Speed | Accuracy | Capacity | Quality |
|---|---|---|---|---|---|---|
Jamba Juice | 2.2 | 80 | 40% | — | — | 20% |
Jamba Juice Houston, TX | 3.8 | 22 | 20% | — | — | 40% |
Jamba Spring, TX | 3.7 | 152 | 20% | 20% | 20% | — |
Jamba Schaumburg, IL | 4.1 | 323 | 40% | — | — | — |
Jamba Garden City, NY | 3.3 | 47 | 20% | — | 20% | — |
Jamba Santa Monica, CA | 3.6 | 68 | 20% | — | — | — |
Jamba Jackson Township, NJ | 2.7 | 9 | 20% | — | — | — |
Jamba Richmond, TX | 2.8 | 117 | 20% | — | — | — |
Jamba New York, NY | 3.7 | 126 | — | — | 20% | — |
Jamba Los Angeles, CA | 2.6 | 29 | 20% | — | — | — |
Jamba Orland Park, IL | 4.5 | 391 | — | — | 20% | — |
Jamba Carson, CA | 4.2 | 457 | 20% | — | — | — |
Jamba Paramount, CA | 4 | 150 | 20% | — | — | — |
Jamba North Brunswick Township, NJ | 4.5 | 630 | — | — | — | — |
Jamba Chicago, IL | 3.3 | 85 | — | — | — | — |
Jamba Katy, TX | 3.5 | 143 | — | — | — | — |
Jamba New York, NY | 4 | 163 | — | — | — | — |
Jamba Anaheim, CA | 4 | 121 | — | — | — | — |
Jamba New York, NY | 3 | 27 | — | — | — | — |
Jamba Houston, TX | 3.8 | 377 | — | — | — | — |
Jamba New York, NY | 3.8 | 123 | — | — | — | — |
Jamba Chicago, IL | 3.9 | 90 | — | — | — | — |
Jamba Houston, TX | 3.4 | 52 | — | — | — | — |
Jamba Willowbrook, IL | 3.9 | 160 | — | — | — | — |
estimated annual revenue at risk from operational complaints
Based on 300 orders/day/location, $12 avg ticket, 30% churn rate, and 4 annual visits. Industry estimates from QSR Magazine & Deloitte.
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