Flanigan's — ~30 locations
The #1 complaint: Speed (24.2% of reviews)
Markets Sampled
States
FL, PA, SC, TX
How we collected this: We searched Google Places across 16 major US metro areas, selected 24 geographically diverse locations, and analyzed 120 customer reviews. These locations represent 98,723 total Google reviews. Complaints were classified using keyword pattern matching across 4 operational categories. This is a representative national sample — the same patterns appear consistently across markets.
Real reviews from Google — unedited
“Let me start off by saying I have been a long time customer of Flanigans i will always love this restaurant, however, this is the absolute WORST location I have ever been to”
Weston, FL
“They were so busy with their own drama — not with the restaurant or the customers”
Miami, FL
“But when the order was picked up it was cold and incorrect”
Pembroke Pines, FL
“Bun was tosted but cold, meat was medium and the fries hard as rock, just like the music playing in the background (love Rock”
Boca Raton, FL
“The waiter was upset and made it seem as if I was ordering the food for free”
Miami, FL
“We are sorry that your pickup experience did not meet expectations, especially given the wait time and the issues with your order”
Fort Lauderdale, FL
If this pattern holds across your 30 locations, an estimated 26 locations are generating operational complaints right now.
| Location | Rating | Reviews | Speed | Accuracy | Capacity | Quality |
|---|---|---|---|---|---|---|
Flanigan's Seafood Bar and Grill Boca Raton, FL | 4.4 | 3,800 | — | — | 60% | 20% |
Flanigan's Seafood Bar and Grill Miami, FL | 4.4 | 7,454 | 40% | — | 20% | — |
Flanigan's Seafood Bar and Grill Fort Lauderdale, FL | 4.3 | 4,399 | 60% | — | — | — |
Flanigan's Seafood Bar and Grill Miramar, FL | 4.5 | 2,600 | 60% | — | — | — |
Flanigan's Seafood Bar and Grill Wellington, FL | 4.3 | 2,908 | 60% | — | — | — |
Flanigan's Seafood Bar and Grill Miami, FL | 4.4 | 7,235 | 20% | — | 40% | — |
Flanigan's Seafood Bar and Grill Miami, FL | 4.4 | 5,734 | 40% | — | — | — |
Flanigan's Seafood Bar and Grill Pinecrest, FL | 4.5 | 3,641 | 40% | — | — | — |
Flanigan's Seafood Bar and Grill West Palm Beach, FL | 4.4 | 3,936 | 40% | — | — | — |
Flanigan's Seafood Bar and Grill Miami, FL | 4.5 | 4,259 | — | — | 40% | — |
Flanigan's Seafood Bar and Grill Pembroke Pines, FL | 4.4 | 3,531 | 20% | 20% | — | — |
Flanigan's Seafood Bar and Grill Oakland Park, FL | 4.4 | 4,287 | 40% | — | — | — |
Flanigan's Seafood Bar and Grill North Miami, FL | 4.3 | 5,822 | 20% | — | 20% | — |
Flanigan's Seafood Bar and Grill Hialeah, FL | 4.4 | 4,613 | 40% | — | — | — |
Flanigan's Seafood Bar and Grill Deerfield Beach, FL | 4.3 | 3,722 | 40% | — | — | — |
Flanigan's Ice Cream Aiken, SC | 4.7 | 763 | — | — | 20% | — |
Flanigan's Seafood Bar and Grill Davie, FL | 4.4 | 4,717 | 20% | — | — | — |
Flanigan's Seafood Bar and Grill Stuart, FL | 4.5 | 3,895 | — | — | 20% | — |
Flanigan's Seafood Bar and Grill Lake Worth Beach, FL | 4.4 | 3,234 | 20% | — | — | — |
Flanigan's Seafood Bar and Grill Hallandale Beach, FL | 4.4 | 7,685 | — | — | 20% | — |
Flanigan's Seafood Bar and Grill Weston, FL | 4.4 | 5,050 | 20% | — | — | — |
Flanigan's Boathouse Conshohocken, PA | 4.4 | 981 | — | — | — | — |
Flanigan's Texas Wine & Spirits Distillery Bertram, TX | 4.7 | 100 | — | — | — | — |
Flanigan's Seafood Bar and Grill Fort Lauderdale, FL | 4.4 | 4,357 | — | — | — | — |
estimated annual revenue at risk from operational complaints
Based on 300 orders/day/location, $12 avg ticket, 30% churn rate, and 4 annual visits. Industry estimates from QSR Magazine & Deloitte.
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