Dave's Hot Chicken — ~200 locations
The #1 complaint: Speed (15.7% of reviews)
Markets Sampled
States
CA, CT, IL, IN, NJ, NY, TX, WI
How we collected this: We searched Google Places across 16 major US metro areas, selected 24 geographically diverse locations, and analyzed 115 customer reviews. These locations represent 26,797 total Google reviews. Complaints were classified using keyword pattern matching across 4 operational categories. This is a representative national sample — the same patterns appear consistently across markets.
Real reviews from Google — unedited
“But heavily understaffed, 30 minute wait for 10 bites”
Stamford, CT
“It was too much and really messed up my stomach for several days after eating it”
Schererville, IN
“The food was horrible — my fries were soggy and wet, and the chicken didn’t taste good at all”
Wayne, NJ
“I’ve never seen a sandwich this chaotic in my life”
New Caney, TX
“Meanwhile, all the uber and delivery drivers are getting their food no problem, while everyone else actually eating in had been waiting 45 minutes plus”
Stamford, CT
“I was left waiting while the front desk looked confused and embarrassed, because even they could see how wrong the situation was”
Houston, TX
“The attendant who waited on us was super nice and helpful”
New Caney, TX
If this pattern holds across your 200 locations, an estimated 156 locations are generating operational complaints right now.
| Location | Rating | Reviews | Speed | Accuracy | Capacity | Quality |
|---|---|---|---|---|---|---|
Dave's Hot Chicken Stamford, CT | 3.8 | 11 | 60% | — | — | — |
Dave's Hot Chicken Naperville, IL | 4.7 | 2,777 | 40% | — | 20% | — |
Dave's Hot Chicken Paramus, NJ | 4.7 | 420 | 40% | — | 20% | — |
Dave’s Hot Chicken New Caney, TX | 4.6 | 1,665 | 20% | — | 40% | — |
Dave's Hot Chicken Homewood, IL | 4.6 | 440 | 40% | 20% | — | — |
Dave’s Hot Chicken Chicago, IL | 4.9 | 2,060 | 20% | — | 20% | — |
Dave's Hot Chicken Schererville, IN | 4.8 | 2,424 | 20% | 20% | — | — |
Dave's Hot Chicken Brick Township, NJ | 4.4 | 141 | 20% | 20% | — | — |
Dave's Hot Chicken East Brunswick, NJ | 4.8 | 1,391 | — | — | 40% | — |
Dave's Hot Chicken | 4.8 | 97 | 20% | — | — | — |
Dave’s Hot Chicken Hamilton Township, NJ | 4.8 | 464 | — | — | 20% | — |
Dave's Hot Chicken Kenosha, WI | 4.7 | 1,288 | 20% | — | — | — |
Dave's Hot Chicken Los Angeles, CA | 4.4 | 1,080 | — | 20% | — | — |
Dave's Hot Chicken Houston, TX | 4.6 | 3,610 | 20% | — | — | — |
Dave's Hot Chicken Wayne, NJ | 4.7 | 1,720 | — | — | — | 20% |
Dave's Hot Chicken Santa Ana, CA | 4.8 | 1,381 | — | — | 20% | — |
Dave's Hot Chicken White Plains, NY | 4.9 | 2,405 | 20% | — | — | — |
Dave's Hot Chicken Santa Fe Springs, CA | 4.4 | 310 | 20% | — | — | — |
Dave's Hot Chicken Claremont, CA | 4.8 | 167 | — | — | — | — |
Dave's Hot Chicken New York, NY | 4.7 | 426 | — | — | — | — |
Daves Hot Chicken Stamford, CT | 4.8 | 533 | — | — | — | — |
Dave's Hot Chicken | 4.7 | 387 | — | — | — | — |
Dave's Hot Chicken Orland Park, IL | 4.9 | 1,600 | — | — | — | — |
estimated annual revenue at risk from operational complaints
Based on 300 orders/day/location, $12 avg ticket, 30% churn rate, and 4 annual visits. Industry estimates from QSR Magazine & Deloitte.
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