Culvers — ~900 locations
The #1 complaint: Speed (16.7% of reviews)
Markets Sampled
States
AZ, GA, IL, IN, TX
How we collected this: We searched Google Places across 16 major US metro areas, selected 24 geographically diverse locations, and analyzed 120 customer reviews. These locations represent 50,416 total Google reviews. Complaints were classified using keyword pattern matching across 4 operational categories. This is a representative national sample — the same patterns appear consistently across markets.
Real reviews from Google — unedited
“Why didn’t you just tell me no when I ordered why did you make the whole order and make me wait all that time just to tell me that’s not how it’s done”
Lyons, IL
“Very cold burger (bread, cheese & meat) & fries”
Lansing, IL
“The computer screen was messed up too… This was the second time in a row with me going inside last time & they messed up our order where I had to go back in twice”
Crown Point, IN
“On recent visits there have been constant issues: curbside wait times 20-30 minutes, forgetting sauce, ripoff 1-inch tenders, forgetting custards unless I remind them, and having a concrete mixer g...”
Fulshear, TX
“The cod fish was placed on top of my fries & onion rings making them both very soggy”
McDonough, GA
“Was told to go back inside for a refund where I was questioned if I really received my order or not (because people lie about sitting in wait”
Phoenix, AZ
If this pattern holds across your 900 locations, an estimated 711 locations are generating operational complaints right now.
| Location | Rating | Reviews | Speed | Accuracy | Capacity | Quality |
|---|---|---|---|---|---|---|
Culver’s Lansing, IL | 4.1 | 2,292 | 20% | — | — | 40% |
Culver’s McDonough, GA | 4.5 | 3,644 | 40% | — | — | 20% |
Culver’s Crown Point, IN | 4.3 | 1,928 | 20% | 40% | — | — |
Culver’s Phoenix, AZ | 4.3 | 2,325 | 40% | 20% | — | — |
Culver’s Lyons, IL | 4.4 | 2,332 | 40% | — | — | — |
Culver’s Hammond, IN | 4 | 694 | 40% | — | — | — |
Culver’s Avondale, AZ | 4.4 | 3,371 | 20% | — | 20% | — |
Culver’s Phoenix, AZ | 4.4 | 3,301 | 40% | — | — | — |
Culver’s Conroe, TX | 4.3 | 2,055 | 40% | — | — | — |
Culver’s Kennesaw, GA | 4.4 | 2,983 | — | — | 20% | 20% |
Culver's Cartersville, GA | 3.9 | 57 | 20% | — | — | — |
Culver’s Portage, IN | 4.4 | 1,811 | 20% | — | — | — |
Culver’s Newnan, GA | 4.5 | 2,564 | — | — | — | 20% |
Culver’s Fulshear, TX | 4.4 | 821 | 20% | — | — | — |
Culver’s Buckeye, AZ | 4.4 | 3,070 | — | — | 20% | — |
Culver’s Lombard, IL | 4.3 | 1,172 | — | — | — | 20% |
Culver’s Katy, TX | 4.1 | 181 | 20% | — | — | — |
Culver’s Casa Grande, AZ | 4.4 | 2,783 | 20% | — | — | — |
Culver’s Gainesville, GA | 4.4 | 1,770 | — | — | 20% | — |
Culver’s Houston, TX | 4.5 | 2,840 | — | — | — | — |
Culver’s Houston, TX | 4.5 | 2,160 | — | — | — | — |
Culver’s Chicago, IL | 4.4 | 2,769 | — | — | — | — |
Culver’s Schererville, IN | 4.4 | 1,694 | — | — | — | — |
Culver’s Bridgeview, IL | 4.4 | 1,799 | — | — | — | — |
estimated annual revenue at risk from operational complaints
Based on 300 orders/day/location, $12 avg ticket, 30% churn rate, and 4 annual visits. Industry estimates from QSR Magazine & Deloitte.
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