CAVA — ~350 locations
The #1 complaint: Speed (10.8% of reviews)
Markets Sampled
States
CA, CT, IL, NJ, NY, TX
How we collected this: We searched Google Places across 16 major US metro areas, selected 24 geographically diverse locations, and analyzed 120 customer reviews. These locations represent 18,593 total Google reviews. Complaints were classified using keyword pattern matching across 4 operational categories. This is a representative national sample — the same patterns appear consistently across markets.
Real reviews from Google — unedited
“There wasn’t any apology on the food being incorrect, they remade the wrap and it was ok at least it was warm and correct”
Danbury, CT
“I will be avoiding CAVA for a long time going ahead”
Los Angeles, CA
“I ordered using the app to pick up and surprisingly the order was ready earlier than expected, even during the lunch rush on a Monday”
Chicago, IL
“They forgot my dressing and my half portion of greens to go with the grains”
Westbury, NY
“The last time I went was just out of convenience, and this time I waited in line and picked my ingredients”
Carson, CA
“Online orders are frequently delayed by 20+ minutes, and the online pickup line is often slower and more crowded than the regular line (see photo, taken mid-afternoon during a typically quieter time)”
New York, NY
“Restaurant is always packed and service is pretty slow”
Vernon Hills, IL
If this pattern holds across your 350 locations, an estimated 249 locations are generating operational complaints right now.
| Location | Rating | Reviews | Speed | Accuracy | Capacity | Quality |
|---|---|---|---|---|---|---|
CAVA Chicago, IL | 4.8 | 1,499 | 20% | — | 40% | — |
CAVA Vernon Hills, IL | 4.5 | 688 | 60% | — | — | — |
CAVA Carson, CA | 4.7 | 575 | 40% | — | 20% | — |
CAVA Los Angeles, CA | 4.4 | 803 | 40% | — | — | — |
CAVA Houston, TX | 4.6 | 750 | — | — | 40% | — |
CAVA New York, NY | 4.8 | 318 | 20% | — | 20% | — |
CAVA Yonkers, NY | 4.3 | 241 | 40% | — | — | — |
CAVA Brick Township, NJ | 4.6 | 336 | — | — | 20% | — |
CAVA Danbury, CT | 4.3 | 75 | — | 20% | — | — |
CAVA North Brunswick Township, NJ | 4.3 | 295 | 20% | — | — | — |
CAVA Kildeer, IL | 4.6 | 350 | — | — | 20% | — |
CAVA New York, NY | 4.5 | 1,138 | — | — | 20% | — |
CAVA Missouri City, TX | 4.7 | 816 | — | — | 20% | — |
CAVA Wayne, NJ | 4.5 | 1,502 | — | — | 20% | — |
CAVA Westbury, NY | 4.7 | 1,936 | — | 20% | — | — |
CAVA Edgewater, NJ | 4.7 | 1,179 | — | — | 20% | — |
CAVA River Forest, IL | 4.6 | 752 | 20% | — | — | — |
La Cava New York, NY | 4.4 | 417 | — | — | — | — |
CAVA Shelton, CT | 4.7 | 375 | — | — | — | — |
CAVA Pasadena, CA | 4.5 | 1,298 | — | — | — | — |
CAVA Houston, TX | 4.5 | 1,342 | — | — | — | — |
CAVA Naperville, IL | 4.7 | 126 | — | — | — | — |
CAVA Fullerton, CA | 4.8 | 1,006 | — | — | — | — |
CAVA Houston, TX | 4.6 | 776 | — | — | — | — |
estimated annual revenue at risk from operational complaints
Based on 300 orders/day/location, $12 avg ticket, 30% churn rate, and 4 annual visits. Industry estimates from QSR Magazine & Deloitte.
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