Carls Jr — ~1,300 locations
The #1 complaint: Speed (23.3% of reviews)
Markets Sampled
States
AZ, CA, OR, TX, WA
How we collected this: We searched Google Places across 16 major US metro areas, selected 24 geographically diverse locations, and analyzed 120 customer reviews. These locations represent 24,193 total Google reviews. Complaints were classified using keyword pattern matching across 4 operational categories. This is a representative national sample — the same patterns appear consistently across markets.
Real reviews from Google — unedited
“I wait about 10 minutes for the Restrooms to open”
Hawthorne, CA
“They were cold, stale, and hard”
Pasadena, TX
“One of the two sandwiches I received was incorrect and soda was basically slightly flavored water”
Houston, TX
“I was in a rush to even ask for the manager”
Sealy, TX
“People’s food was cold which was ironic for as long of a wait as we had and all other customers were told they would not be served for at least 20 minutes until the next shift came in”
Sealy, TX
“The orders take forever”
Houston, TX
“It was not that busy, the orders inside and drive thru took forever”
Glendale, CA
“I waited a while to see if I would see anyone but didn't”
El Paso, TX
If this pattern holds across your 1,300 locations, an estimated 1,027 locations are generating operational complaints right now.
| Location | Rating | Reviews | Speed | Accuracy | Capacity | Quality |
|---|---|---|---|---|---|---|
Carl's Jr. El Paso, TX | 3.9 | 945 | 60% | 20% | — | — |
Carl's Jr. Hawthorne, CA | 4.1 | 795 | 60% | — | — | — |
Carl's Jr. Glendale, CA | 3.9 | 731 | 60% | — | — | — |
Carl's Jr. Peoria, AZ | 3.9 | 1,468 | 60% | — | — | — |
Carl's Jr. Tempe, AZ | 3.7 | 1,033 | 40% | — | — | — |
Carl's Jr. Tolleson, AZ | 3.7 | 769 | 20% | — | 20% | — |
CARL'S JR. Pasadena, TX | 3.6 | 248 | 20% | — | — | 20% |
Carl's Jr. Sealy, TX | 3.3 | 736 | 20% | — | 20% | — |
Carl's Jr. Guadalupe, AZ | 3.8 | 1,844 | 20% | — | 20% | — |
Carl's Jr. Webster, TX | 3.3 | 765 | 20% | — | — | 20% |
Carl's Jr. Buckeye, AZ | 3.8 | 1,218 | 40% | — | — | — |
Carl's Jr. Vancouver, WA | 3.9 | 1,320 | 20% | — | — | — |
Carl's Jr. Angleton, TX | 4.1 | 1,173 | 20% | — | — | — |
Carl's Jr. Phoenix, AZ | 3.9 | 1,207 | 20% | — | — | — |
Carl's Jr Houston, TX | 3.7 | 761 | — | 20% | — | — |
Carl's Jr. Houston, TX | 3.7 | 774 | 20% | — | — | — |
Carl's Jr. Phoenix, AZ | 3.6 | 1,068 | 20% | — | — | — |
Carl's Jr. Los Banos, CA | 4.3 | 1,067 | 20% | — | — | — |
Carl's Jr. Pearland, TX | 3.6 | 357 | 20% | — | — | — |
Carl's Jr. West Sacramento, CA | 3.8 | 968 | — | — | — | — |
Carl's Jr. Gresham, OR | 3.9 | 1,448 | — | — | — | — |
Carl's Jr. Whittier, CA | 4.2 | 762 | — | — | — | — |
Carl's Jr. Montclair, CA | 4.2 | 1,004 | — | — | — | — |
Carl's Jr. Commerce, CA | 3.9 | 1,732 | — | — | — | — |
estimated annual revenue at risk from operational complaints
Based on 300 orders/day/location, $12 avg ticket, 30% churn rate, and 4 annual visits. Industry estimates from QSR Magazine & Deloitte.
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