Call Your Mother Deli — ~10 locations

26.7%

of customer reviews mention operational issues

The #1 complaint: Speed (18.3% of reviews)

12
locations audited
1
US metros
60
reviews classified
4.5
avg Google rating

National Audit Methodology

12
locations audited
1
US metros covered
2
states represented
60
reviews classified

Markets Sampled

Los Angeles

States

CO, DC

How we collected this: We searched Google Places across 16 major US metro areas, selected 12 geographically diverse locations, and analyzed 60 customer reviews. These locations represent 4,422 total Google reviews. Complaints were classified using keyword pattern matching across 4 operational categories. This is a representative national sample — the same patterns appear consistently across markets.

Complaint Breakdown

SpeedWait time complaints
18.3%
CapacityPeak-time breakdown
8.3%
AccuracyOrder errors
0%
QualityFood quality issues
0%

Location-Level Breakdown

83%
of sampled locations show complaints
45%
avg complaint rate in worst 30% of locations
10/12
locations with operational issues

If this pattern holds across your 10 locations, an estimated 8 locations are generating operational complaints right now.

LocationRatingReviewsSpeedAccuracyCapacityQuality
Call Your Mother Deli - Logan Circle
Washington, DC
4.435460%
Call Your Mother Deli - Connecticut Ave
Washington, DC
4.313020%20%
Call Your Mother Deli - Hilltop
Denver, CO
4.521720%20%
Call Your Mother Deli - Georgetown
Washington, DC
4.577420%20%
Call Your Mother Deli - West End
Washington, DC
4.558020%20%
Call Your Mother Deli - Tennyson
Denver, CO
4.447220%
Call Your Mother Deli – Fort Collins
Fort Collins, CO
4.36420%
Call Your Mother Deli - Barracks Row / Capitol Hill D.C.
Washington, DC
4.546020%
Call Your Mother Deli - Pearl
Denver, CO
4.533720%
Call Your Mother - Denver Central Market
Denver, CO
4.55420%
Call Your Mother Deli - Park View
Washington, DC
4.6941
Call Your Mother - Boulder
Boulder, CO
4.539
Bottom 30% — highest complaint concentration

What This Costs Call Your Mother Deli

$4M

estimated annual revenue at risk from operational complaints

10
locations
801
affected orders/day
26.7%
complaint rate
30%
churn after bad exp.

Based on 300 orders/day/location, $12 avg ticket, 30% churn rate, and 4 annual visits. Industry estimates from QSR Magazine & Deloitte.

How Curbit Fixes This

+33%
Goldilocks Rate
CAVA
Orders delivered at the perfect moment
+30%
Kitchen Throughput
Dave's Hot Chicken
More orders through the same kitchen
+35%
Speed of Service
Caliber Fresh Grill
Faster without sacrificing quality
0.2★
Google Rating Lift
Avg across customers
Measurable brand health improvement

Next Step

See What's Behind the Numbers

We see the problem in your public reviews. Let us quantify it.

Quote Time Analysis
Quoted vs. actual performance across every location
🎯
Goldilocks Rate
What % of orders arrive at the perfect moment
📊
Capacity Intelligence
Where throttling costs you orders during peak
💰
Revenue Impact
Guest attrition and throughput loss, quantified

“We'll benchmark it. We'll show you the problem. We'll show you the improvement.”

Toast / Square / Olo — one connection
Results in days, not months
No hardware required
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