Bobby's Burgers — ~5 locations
The #1 complaint: Speed (17.1% of reviews)
Markets Sampled
States
AZ, NC, NJ, NV, TX
How we collected this: We searched Google Places across 16 major US metro areas, selected 7 geographically diverse locations, and analyzed 35 customer reviews. These locations represent 3,824 total Google reviews. Complaints were classified using keyword pattern matching across 4 operational categories. This is a representative national sample — the same patterns appear consistently across markets.
Real reviews from Google — unedited
“It seemed like the food had been out too long and was going stale, like it was premade”
Las Vegas, NV
If this pattern holds across your 5 locations, an estimated 4 locations are generating operational complaints right now.
| Location | Rating | Reviews | Speed | Accuracy | Capacity | Quality |
|---|---|---|---|---|---|---|
Bobby's Burgers by Bobby Flay Las Vegas, NV | 3.2 | 604 | 20% | — | 20% | 20% |
Bobby's Burgers by Bobby Flay Las Vegas, NV | 3.3 | 282 | 20% | 20% | — | — |
Bobby's Burgers by Bobby Flay Atlantic City, NJ | 3.2 | 294 | 40% | — | — | — |
Bobby's Burgers Whitney, TX | 4.5 | 704 | 20% | — | — | — |
Bobby's Burgers Phoenix, AZ | 3.8 | 325 | 20% | — | — | — |
Bobby's Burgers by Bobby Flay Charlotte, NC | 4.3 | 833 | — | — | — | — |
Bobby's Burgers by Bobby Flay Las Vegas, NV | 3.1 | 782 | — | — | — | — |
estimated annual revenue at risk from operational complaints
Based on 300 orders/day/location, $12 avg ticket, 30% churn rate, and 4 annual visits. Industry estimates from QSR Magazine & Deloitte.
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