Better Buzz Coffee — ~15 locations

20.8%

of customer reviews mention operational issues

The #1 complaint: Speed (12.5% of reviews)

24
locations audited
6
US metros
120
reviews classified
4.4
avg Google rating

National Audit Methodology

24
locations audited
6
US metros covered
3
states represented
120
reviews classified

Markets Sampled

Los AngelesPhoenixAtlantaSacramentoLas VegasColumbus

States

AZ, CA, NV

How we collected this: We searched Google Places across 16 major US metro areas, selected 24 geographically diverse locations, and analyzed 120 customer reviews. These locations represent 5,736 total Google reviews. Complaints were classified using keyword pattern matching across 4 operational categories. This is a representative national sample — the same patterns appear consistently across markets.

Complaint Breakdown

SpeedWait time complaints
12.5%
CapacityPeak-time breakdown
5.8%
AccuracyOrder errors
1.7%
QualityFood quality issues
0.8%

What Their Customers Are Saying

Real reviews from Google — unedited

Speed

I placed an online order for an avocado toast and a coffee when I went through the drive-through my avocado toast was taking longer than the promised time, I had to wait more than 10 minutes past t...

Phoenix, AZ

Accuracy

The first time, I ordered a mocha buzz blend with whipped cream, and they forgot to add the whipped cream

Orange, CA

Speed

After waiting 5 minutes someone asked if what were waiting for, our drink tickets hadn't been printed

Santa Ana, CA

Speed

I drove back to get a replacement and they "forgot " I was waiting

Upland, CA

Speed

I couldn’t wait to get back to Better Buzz as I was in town in Nov for the holidays

Avondale, AZ

Speed

However, the service could use some improvement, I had to wait several minutes before being acknowledged and having my order taken

Orange, CA

Location-Level Breakdown

63%
of sampled locations show complaints
45%
avg complaint rate in worst 30% of locations
15/24
locations with operational issues

If this pattern holds across your 15 locations, an estimated 9 locations are generating operational complaints right now.

LocationRatingReviewsSpeedAccuracyCapacityQuality
Better Buzz Coffee Orange
Orange, CA
4.44440%20%20%
Better Buzz Coffee Santa Ana
Santa Ana, CA
4.31860%
Better Buzz Coffee Upland
Upland, CA
4.414420%20%
Better Buzz Coffee Placentia
Placentia, CA
4.47740%
Better Buzz Coffee - Phoenix
Phoenix, AZ
4.561520%20%
Better Buzz Coffee – Fullerton
Fullerton, CA
4.328120%20%
Better Buzz Coffee Carlsbad
Carlsbad, CA
4.331020%20%
Better Buzz Coffee – Avondale
Avondale, AZ
429620%
Better Buzz Coffee Gilbert
Gilbert, AZ
4.613420%
Better Buzz Coffee - Las Vegas
Henderson, NV
4.434720%
Better Buzz Coffee Anaheim
Anaheim, CA
4.77120%
Better Buzz Coffee - East Las Vegas
Las Vegas, NV
4.759920%
Better Buzz Coffee – Surprise
Surprise, AZ
4.348320%
Better Buzz Coffee Costa Mesa
Costa Mesa, CA
4.522220%
Better Buzz Coffee - Oceanside
Oceanside, CA
4.222720%
Better Buzz Coffee North Las Vegas
North Las Vegas, NV
4.6231
Better Buzz Coffee – Scottsdale
Scottsdale, AZ
4.4285
Better Buzz Coffee Tempe Market Station
Tempe, AZ
4.4172
Better Buzz Coffee Queen Creek
Queen Creek, AZ
4.3203
Better Buzz Coffee - Tempe
Tempe, AZ
4.3277
Better Buzz Coffee Laguna Beach
Laguna Beach, CA
4.572
Better Buzz Coffee - Laguna Hills
Laguna Hills, CA
4.4256
Better Buzz Coffee San Clemente
San Clemente, CA
4.1214
Better Buzz Coffee Oceanside Mission Ave
Oceanside, CA
4.6158
Bottom 30% — highest complaint concentration

What This Costs Better Buzz Coffee

$5M

estimated annual revenue at risk from operational complaints

15
locations
936
affected orders/day
20.8%
complaint rate
30%
churn after bad exp.

Based on 300 orders/day/location, $12 avg ticket, 30% churn rate, and 4 annual visits. Industry estimates from QSR Magazine & Deloitte.

How Curbit Fixes This

+33%
Goldilocks Rate
CAVA
Orders delivered at the perfect moment
+30%
Kitchen Throughput
Dave's Hot Chicken
More orders through the same kitchen
+35%
Speed of Service
Caliber Fresh Grill
Faster without sacrificing quality
0.2★
Google Rating Lift
Avg across customers
Measurable brand health improvement

Next Step

See What's Behind the Numbers

We see the problem in your public reviews. Let us quantify it.

Quote Time Analysis
Quoted vs. actual performance across every location
🎯
Goldilocks Rate
What % of orders arrive at the perfect moment
📊
Capacity Intelligence
Where throttling costs you orders during peak
💰
Revenue Impact
Guest attrition and throughput loss, quantified

“We'll benchmark it. We'll show you the problem. We'll show you the improvement.”

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Results in days, not months
No hardware required
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