Better Buzz Coffee — ~15 locations
The #1 complaint: Speed (12.5% of reviews)
Markets Sampled
States
AZ, CA, NV
How we collected this: We searched Google Places across 16 major US metro areas, selected 24 geographically diverse locations, and analyzed 120 customer reviews. These locations represent 5,736 total Google reviews. Complaints were classified using keyword pattern matching across 4 operational categories. This is a representative national sample — the same patterns appear consistently across markets.
Real reviews from Google — unedited
“I placed an online order for an avocado toast and a coffee when I went through the drive-through my avocado toast was taking longer than the promised time, I had to wait more than 10 minutes past t...”
Phoenix, AZ
“The first time, I ordered a mocha buzz blend with whipped cream, and they forgot to add the whipped cream”
Orange, CA
“After waiting 5 minutes someone asked if what were waiting for, our drink tickets hadn't been printed”
Santa Ana, CA
“I drove back to get a replacement and they "forgot " I was waiting”
Upland, CA
“I couldn’t wait to get back to Better Buzz as I was in town in Nov for the holidays”
Avondale, AZ
“However, the service could use some improvement, I had to wait several minutes before being acknowledged and having my order taken”
Orange, CA
If this pattern holds across your 15 locations, an estimated 9 locations are generating operational complaints right now.
| Location | Rating | Reviews | Speed | Accuracy | Capacity | Quality |
|---|---|---|---|---|---|---|
Better Buzz Coffee Orange Orange, CA | 4.4 | 44 | 40% | 20% | 20% | — |
Better Buzz Coffee Santa Ana Santa Ana, CA | 4.3 | 18 | 60% | — | — | — |
Better Buzz Coffee Upland Upland, CA | 4.4 | 144 | 20% | — | 20% | — |
Better Buzz Coffee Placentia Placentia, CA | 4.4 | 77 | — | — | 40% | — |
Better Buzz Coffee - Phoenix Phoenix, AZ | 4.5 | 615 | 20% | — | — | 20% |
Better Buzz Coffee – Fullerton Fullerton, CA | 4.3 | 281 | 20% | — | 20% | — |
Better Buzz Coffee Carlsbad Carlsbad, CA | 4.3 | 310 | 20% | — | 20% | — |
Better Buzz Coffee – Avondale Avondale, AZ | 4 | 296 | 20% | — | — | — |
Better Buzz Coffee Gilbert Gilbert, AZ | 4.6 | 134 | — | — | 20% | — |
Better Buzz Coffee - Las Vegas Henderson, NV | 4.4 | 347 | 20% | — | — | — |
Better Buzz Coffee Anaheim Anaheim, CA | 4.7 | 71 | 20% | — | — | — |
Better Buzz Coffee - East Las Vegas Las Vegas, NV | 4.7 | 599 | 20% | — | — | — |
Better Buzz Coffee – Surprise Surprise, AZ | 4.3 | 483 | 20% | — | — | — |
Better Buzz Coffee Costa Mesa Costa Mesa, CA | 4.5 | 222 | — | 20% | — | — |
Better Buzz Coffee - Oceanside Oceanside, CA | 4.2 | 227 | 20% | — | — | — |
Better Buzz Coffee North Las Vegas North Las Vegas, NV | 4.6 | 231 | — | — | — | — |
Better Buzz Coffee – Scottsdale Scottsdale, AZ | 4.4 | 285 | — | — | — | — |
Better Buzz Coffee Tempe Market Station Tempe, AZ | 4.4 | 172 | — | — | — | — |
Better Buzz Coffee Queen Creek Queen Creek, AZ | 4.3 | 203 | — | — | — | — |
Better Buzz Coffee - Tempe Tempe, AZ | 4.3 | 277 | — | — | — | — |
Better Buzz Coffee Laguna Beach Laguna Beach, CA | 4.5 | 72 | — | — | — | — |
Better Buzz Coffee - Laguna Hills Laguna Hills, CA | 4.4 | 256 | — | — | — | — |
Better Buzz Coffee San Clemente San Clemente, CA | 4.1 | 214 | — | — | — | — |
Better Buzz Coffee Oceanside Mission Ave Oceanside, CA | 4.6 | 158 | — | — | — | — |
estimated annual revenue at risk from operational complaints
Based on 300 orders/day/location, $12 avg ticket, 30% churn rate, and 4 annual visits. Industry estimates from QSR Magazine & Deloitte.
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