Amy's Drive Thru — ~5 locations
The #1 complaint: Speed (15% of reviews)
Markets Sampled
States
CA
How we collected this: We searched Google Places across 16 major US metro areas, selected 4 geographically diverse locations, and analyzed 20 customer reviews. These locations represent 5,001 total Google reviews. Complaints were classified using keyword pattern matching across 4 operational categories. This is a representative national sample — the same patterns appear consistently across markets.
Real reviews from Google — unedited
“If it’s not crowded, love the immediate table in front of the food pickup place”
San Francisco, CA
“They were pale, soggy luke warm and filled with hate”
San Francisco, CA
If this pattern holds across your 5 locations, an estimated 4 locations are generating operational complaints right now.
| Location | Rating | Reviews | Speed | Accuracy | Capacity | Quality |
|---|---|---|---|---|---|---|
Amy's Drive Thru San Francisco, CA | 3.6 | 321 | 20% | — | 40% | 20% |
Amy's Drive Thru Thousand Oaks, CA | 4.2 | 119 | 20% | — | — | — |
Amy's Drive Thru Roseville, CA | 4.4 | 349 | 20% | — | — | — |
Amy's Drive Thru Rohnert Park, CA | 4.6 | 4,212 | — | — | — | — |
estimated annual revenue at risk from operational complaints
Based on 300 orders/day/location, $12 avg ticket, 30% churn rate, and 4 annual visits. Industry estimates from QSR Magazine & Deloitte.
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