54th Street — ~40 locations
The #1 complaint: Speed (41% of reviews)
Markets Sampled
States
IL, KS, MO, TX
How we collected this: We searched Google Places across 16 major US metro areas, selected 20 geographically diverse locations, and analyzed 100 customer reviews. These locations represent 46,721 total Google reviews. Complaints were classified using keyword pattern matching across 4 operational categories. This is a representative national sample — the same patterns appear consistently across markets.
Real reviews from Google — unedited
“My table's waitress was nothing but kind and was very personable”
Blue Springs, MO
“Ordered a chicken fajita salad ToGo and the kitchen forgot the chicken”
Shiloh, IL
“This was my first time in 14 years getting an overcooked dry batch of ribs and hard waffle fries”
Lee's Summit, MO
“The food took forever”
San Antonio, TX
“The waiter was great it was the Manager in the evening”
Kansas City, MO
“I ordered my food and waited about 20 mins only for it not to come out hot or pleasurable”
Shiloh, IL
If this pattern holds across your 40 locations, an estimated 38 locations are generating operational complaints right now.
| Location | Rating | Reviews | Speed | Accuracy | Capacity | Quality |
|---|---|---|---|---|---|---|
54th Street Scratch Grill & Bar St. Louis, MO | 4 | 1,692 | 80% | — | — | — |
54th Street Scratch Grill & Bar Shiloh, IL | 4.1 | 2,131 | 60% | 20% | — | — |
54th Street Scratch Grill & Bar Lee's Summit, MO | 4.3 | 2,943 | 60% | — | — | 20% |
Five Four Restaurant & Drafthouse- Zona Rosa (formerly 54th Street-Same owners) Kansas City, MO | 4.4 | 2,319 | 40% | — | — | 20% |
54th Street Scratch Grill & Bar Glen Carbon, IL | 4.3 | 1,872 | 40% | — | 20% | — |
54th Street Scratch Grill & Bar- Englewood Rd Kansas City, MO | 4.2 | 2,599 | 60% | — | — | — |
54th Street Restaurant & Drafthouse Live Oak, TX | 4.3 | 4,106 | 60% | — | — | — |
54th Street Restaurant & Drafthouse- The Rim San Antonio, TX | 4.4 | 1,971 | 40% | — | 20% | — |
54th Street Restaurant & Drafthouse San Marcos, TX | 4.3 | 2,561 | 40% | — | — | — |
54th Street Scratch Grill & Bar Olathe, KS | 4.3 | 2,764 | 20% | — | 20% | — |
54th Street Scratch Grill & Bar-Richland Hills San Antonio, TX | 4 | 2,286 | 40% | — | — | — |
54th Street Restaurant & Drafthouse Pflugerville, TX | 4.1 | 1,689 | 40% | — | — | — |
54th Street Scratch Grill & Bar Blue Springs, MO | 4.4 | 2,210 | 40% | — | — | — |
54th Street Restaurant & Drafthouse-Rector St. San Antonio, TX | 4.3 | 3,066 | 40% | — | — | — |
54th Street Scratch Grill & Bar- Shoppes of Culebra San Antonio, TX | 4.2 | 2,743 | 40% | — | — | — |
54th Street Restaurant & Drafthouse San Antonio, TX | 4.3 | 1,739 | 40% | — | — | — |
54th Street Scratch Grill & Bar- Stone Oak San Antonio, TX | 4.3 | 1,460 | 40% | — | — | — |
54th Street Scratch Grill & Bar Wentzville, MO | 4.3 | 2,636 | 20% | — | — | — |
54th Street Restaurant & Drafthouse Mansfield, TX | 4.2 | 2,029 | 20% | — | — | — |
54th Street Restaurant & Drafthouse- City Base San Antonio, TX | 4 | 1,905 | — | — | — | — |
estimated annual revenue at risk from operational complaints
Based on 300 orders/day/location, $12 avg ticket, 30% churn rate, and 4 annual visits. Industry estimates from QSR Magazine & Deloitte.
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